topic Re: Error on broadband upload speeds page in Plusnet Feedback

Error on broadband upload speeds page

jelv — Tue, 10 May 2011 19:52:43 GMT

http://www.plus.net/support/broadband/speed_guide/upload_speeds.shtml
It says ADSL2+: up to 832Kb/s - it can go faster than that.
Also, it is totally misleading in that it doesn't say that by default upload is capped to 448 and you have to ask for it to be uncapped.

Re: Error on broadband upload speeds page

adamwalker — Wed, 11 May 2011 08:57:54 GMT

Hi jelv,
I'm raising this issue now, we should have this corrected soon.
Cheers.

Re: Error on broadband upload speeds page

reserved — Wed, 11 May 2011 09:01:18 GMT

I'm on Value and my router shows 443Kb/s.
Does that mean thats the best I will get?

Re: Error on broadband upload speeds page

phil4 — Wed, 11 May 2011 09:28:22 GMT

For upload, yes, without some changes.
Changes including requesting upload be uncapped, and changing to ADSL2+ Annex M. Both require you to request that from PN.

Re: Error on broadband upload speeds page

itsme — Wed, 11 May 2011 09:37:36 GMT

Upload speeds can be increased without going to ADSL2/2+ or annex M. Standard ADSL can support higher upstream speeds but the end User have to pay for it and PN does offer this. Increase Upstream speeds on ADSL2/2+ can be had for free by requesting PN to uncap. Annex M on ADSL2/2+ will give even higher Upstream speeds but at the cost of Downstream speeds and not sure if PN charge extra for Annex M.

Re: Error on broadband upload speeds page

bobpullen — Wed, 11 May 2011 10:13:55 GMT

Quote from: itsme
Annex M on ADSL2/2+ will give even higher Upstream speeds but at the cost of Downstream speeds and not sure if PN charge extra for Annex M.

On business accounts it costs £10+VAT. We have been looking at creating an official means of requesting this for residential customers too (in a similar way we do for Max Premium via http://trials.plus.net).
Anyway, for the time being, how does this work for people?
[quote author="Proposed changes"]

Fixed speed: up to 256Kb/s
Max DSL: up to 448Kb/s
Max DSL Premium: up to 832Kb/s *
ADSL2/ADSL2+ Annex A: up to 1.3Mb/s **
ADSL2+ Annex M: up to 2.5Mb/s ***
Fibre: up to 2Mb/s

* Max Premium is available to Residential broadband customers for £7.83 per month. See here for further details.
** ADSL2+ circuits are provisioned at 448Kb/s by default. Speeds can be uncapped on request using the Help Assistant.
*** Annex M availability is dependent on line conditions and costs £10 per month exc.VAT. It is available on request using the Help Assistant.
Edit: Modified post to clarify pricing for Annex M.
Edit: Modified to satisfy the pedant

Re: Error on broadband upload speeds page

itsme — Wed, 11 May 2011 10:34:16 GMT

Being pedantic speeds up to 1.3Mb/s are also available on ADSL2 as well

Re: Error on broadband upload speeds page

jelv — Wed, 11 May 2011 18:51:27 GMT

Looks good to me - that should satisfy the person on the tbb forum who questioned the accuracy of this page.
http://forums.thinkbroadband.com/newsite/t/4001691-re-site-speedtest.html

Re: Error on broadband upload speeds page

Steve — Wed, 11 May 2011 19:10:38 GMT

My upload Is at 443 and has been since I got It capped again. Just how many have this 443 bug? Makes you wonder.

Re: Error on broadband upload speeds page

bobpullen — Thu, 12 May 2011 14:46:33 GMT

Not sure why that might have happened Steve, have you requested it's uncapped again?

Re: Error on broadband upload speeds page

Steve — Thu, 12 May 2011 14:51:04 GMT

No bob I haven't.

Re: Error on broadband upload speeds page

bobpullen — Thu, 12 May 2011 15:42:35 GMT

It's an odd one. Looks like it happened back around mid March. Matt asked the system to uncap the upload and instead it went and placed a modify order to cap it!
I've placed a manual order to uncap it again. Should complete at some point tomorrow...

Re: Error on broadband upload speeds page

Steve — Thu, 12 May 2011 16:01:20 GMT

Oh OK thanks bob

Re: Error on broadband upload speeds page

adamwalker — Fri, 13 May 2011 10:29:51 GMT

I'm guessing that the uncap went through from your point of view Steve.

Re: Error on broadband upload speeds page

Steve — Fri, 13 May 2011 12:22:41 GMT

Upload has been uncapped today Adam, I think there's been a misunderstanding, When I moved to ADSL2+ I requested It be uncapped, The second attempt by matt went through no probs, Then I requested It be capped again to 448 which matt done but ever since Its been sat at 443, Anyway leave It as Is and I will see how things go, I have a new router coming next week which hopefully will give me a more stable connection, I am having nothing but bother with routers at the moment, Cheers.

Re: Error on broadband upload speeds page

jelv — Fri, 13 May 2011 12:54:28 GMT

When will the updated page be going live?

Re: Error on broadband upload speeds page

bobpullen — Mon, 16 May 2011 11:04:25 GMT

I don't think it's made it into tomorrow's release so it's likely to be next week now jelv.

Re: Error on broadband upload speeds page

bobpullen — Tue, 31 May 2011 09:18:05 GMT

Quote from: jelv
When will the updated page be going live?

It's live now