topic Press the Button pleeeaasseeee :) in Plusnet Feedback

Press the Button pleeeaasseeee :)

BEERMAN684 — Thu, 10 Mar 2011 15:28:04 GMT

Can somebody at Plusnet please press the button that will let me go on line, pllllleeeaaassseeee. Everyhting is connected

Re: Press the Button pleeeaasseeee :)

Mand — Thu, 10 Mar 2011 16:25:10 GMT

Done.

Re: Press the Button pleeeaasseeee :)

BEERMAN684 — Thu, 10 Mar 2011 16:52:14 GMT

Mand,
Microfilter pluged in, check. cable between filter and modem , check. modem powerd on, check. ethernet cable between laptop and pc check . Thunderbirds are go ? no broadband light on modem is still just flashing like an oldman in a park tried to connect after entering passwords , the page just says no broadband found

Re: Press the Button pleeeaasseeee :)

BEERMAN684 — Thu, 10 Mar 2011 18:14:50 GMT

changed microfilters and the dsl cable between the router and the filter, broadband light still flashing and the internet line is off . i went through the domentation again seems like the problem is between myself and the exchange

Re: Press the Button pleeeaasseeee :)

BEERMAN684 — Thu, 10 Mar 2011 18:15:35 GMT

internet light* is off, am i doing something wrong ?

Re: Press the Button pleeeaasseeee :)

itsme — Thu, 10 Mar 2011 18:27:12 GMT

Quote from: BEERMAN684
------- Everyhting is connected

When you said everything connected was you referring to your equipment or did you have the broadband light on? If it's the former and you did not have the broadband light on then it's not a case of flicking a switch as the work in the exchange may not have taken place. What date was you given for your broadband?

Re: Press the Button pleeeaasseeee :)

BEERMAN684 — Thu, 10 Mar 2011 18:33:57 GMT

It was suppose to be the 15th , but everthing was completed earlier . Under connection settings, via the plusnet page, "your broadband order tracker" all the boxes are ticked ie. it all shoudl be up and running as the order is now complete. It states that I should be able to start using my broad band.

Re: Press the Button pleeeaasseeee :)

itsme — Thu, 10 Mar 2011 18:42:28 GMT

Have your modem got a separate broadband and internet light? If you have broadband and no internet then this is down to PN flicking a switch. Are you using a PN supplied modem? Have you checked the Username and password in the modem settings?

Re: Press the Button pleeeaasseeee :)

BEERMAN684 — Thu, 10 Mar 2011 19:17:41 GMT

Quote from: itsme
Have your modem got a separate broadband and internet light? If you have broadband and no internet then this is down to PN flicking a switch. Are you using a PN supplied modem? Have you checked the Username and password in the modem settings?

I have a Thompson router/modem as supplied by plusnet, It has a seperate internet and broadband lights. The broadband light just flickers/ flashes continuasly. No indication whatsover of the internet light coming on. I have set up the username as beerman etc etc etc and enterd the password as requested. rebooted everything after it dident work and even after that the broadband light is still just flickering I have to admit thou if it wasent for my t mobile dongle thingy i wouldent of even been able to do any of the aforementioned things nor type this . thank you for your help thou .

Re: Press the Button pleeeaasseeee :)

itsme — Thu, 10 Mar 2011 19:22:49 GMT

I'm not familiar with the Thompson's modems but a flashing broadband light is normally not a good sign. I suggest that you phone PN as this look like a failed provision on Openreach part.

Re: Press the Button pleeeaasseeee :)

BEERMAN684 — Thu, 10 Mar 2011 19:33:43 GMT

Thank you for your help thou, much appreciated .

Re: Press the Button pleeeaasseeee :)

spraxyt — Thu, 10 Mar 2011 19:49:09 GMT

When you made the opening post in this thread, saying "everything was connected" was the broadband light solid green? If BT had completed installation you should have been able to get to that stage without Plusnet "pushing any buttons". Then the right-hand Internet light would flash, and "pushing buttons" enables it to complete authentication and become solid green. (Flashing during data transfer is normal.)
Your router *should* have been configured for easy start so that left to its own devices the router would have connected to Plusnet and configured itself within 10 minutes or so, no need for any user set-up at all.
What entries appear in the router log which you can find here?

Re: Press the Button pleeeaasseeee :)

BEERMAN684 — Thu, 10 Mar 2011 19:51:31 GMT

lol if I unpleg the microfilter from the wall/phone socket the exact same lights on the router/modem keep on flashing , possible that the wiring is incorrect in the wall socket ?

Re: Press the Button pleeeaasseeee :)

BEERMAN684 — Thu, 10 Mar 2011 19:58:14 GMT

Quote from: spraxyt
When you made the opening post in this thread, saying "everything was connected" was the broadband light solid green? If BT had completed installation you should have been able to get to that stage without Plusnet "pushing any buttons". Then the right-hand Internet light would flash, and "pushing buttons" enables it to complete authentication and become solid green. (Flashing during data transfer is normal.)
Your router *should* have been configured for easy start so that left to its own devices the router would have connected to Plusnet and configured itself within 10 minutes or so, no need for any user set-up at all.
What entries appear in the router log which you can find here?

pm send to you, thank you for the help.

Re: Press the Button pleeeaasseeee :)

itsme — Thu, 10 Mar 2011 20:01:32 GMT

No, there are only 2 wires and if the phone work then broadband will. In the exchange the broadband has to be added to the phone and this is a physical wiring job done by Openreach.

Re: Press the Button pleeeaasseeee :)

Wheel_nut — Thu, 10 Mar 2011 20:01:51 GMT

If the ADSL LED is flashing slowly, it indicates that you don't have SYNC. Your service hasn't been activated yet. Come back here when you have a solid ADSL LED.

Re: Press the Button pleeeaasseeee :)

Jaggies — Thu, 10 Mar 2011 20:17:01 GMT

Any extension phones? Sky Digital? Fax? Any other devices plugged in to the same number as your ADSL need to be filtered (or disconnected) for the ADSL to work.

Re: Press the Button pleeeaasseeee :)

BEERMAN684 — Thu, 10 Mar 2011 20:22:34 GMT

Quote from: Jaggies
Any extension phones? Sky Digital? Fax? Any other devices plugged in to the same number as your ADSL need to be filtered (or disconnected) for the ADSL to work.

nope none of the above, do people still use fax machines . I think the wheel person is correct ie. no sync. thank you for the help thou peeps.

Re: Press the Button pleeeaasseeee :)

BEERMAN684 — Fri, 11 Mar 2011 12:09:16 GMT

Morning alll yaayyy its working a big thank you to all of you for you assistance