topic Re: suggestion to PN for user connection stats in Plusnet Feedback

suggestion to PN for user connection stats

amcclean — Fri, 06 May 2011 20:34:38 GMT

Having recently had an ongoing fault on my bb, my ticket was updated on a number of occasions with Pns own line stats showing connections and disconnections
Would it be possible for a link to be provided in the user account section which could generate this graphical representation for users to check if they are experiencing problems. It could either be a standard feature or one that is just turned on and usable to users if they have a fault under investigation. Having access would mean users could monitor their problematic lines more closely and be able to tell of connection issues and times without having to wait for ticket updates to be supplied. Eu's may then be more able help tie down the causative factors if they can tell exactly when the connections and disconnections occurred and help cut down resoloution times because EU's are not having to wait on PN faults team to update tickets.
Podman

Re: suggestion to PN for user connection stats

Anonymous — Sat, 07 May 2011 07:57:39 GMT

Great idea, and I would find those stats to be VERY useful

Re: suggestion to PN for user connection stats

chandu — Sat, 07 May 2011 11:14:48 GMT

I second that idea. It will be cheers all round if implemented.

Re: suggestion to PN for user connection stats

snozboz — Sun, 08 May 2011 22:02:03 GMT

Excellent idea. I suggest you add it to the Plusnet Usergroup Issue Tracker (if it's not already on there):
http://usergroup.plus.net/pugit/

Re: suggestion to PN for user connection stats

amcclean — Mon, 09 May 2011 21:02:57 GMT

just added.
thought the user groups were defunct with the community site having taken over. good to see them still working.
podman

Re: suggestion to PN for user connection stats

WWWombat — Tue, 10 May 2011 00:50:36 GMT

This is such a good idea, that I've been doing my own version for years.
I use cacti as a stats-gathering webapp, running on a Linux server, which gathers info every 5 minutes and stores the data in some RRD databases. I wrote a script for it, that interrogates the router, and pulls down the line stats and the current WAN connection time; whenever the latter resets to zero, I know there was a new connection.
If anyone wants to try this, let me know...
Unfortunately, I'm going to lose a lot of this data tomorrow, when the fibre connection goes in. I'll be back to a BT-supplied, user-barred, uncontrollable piece of kit. I'm sure the router will provide something, but not everything.

Re: suggestion to PN for user connection stats

Anonymous — Tue, 10 May 2011 05:52:43 GMT

I see this morning that this idea has been added to the PlusNet UserGroup Issue Tracker
now we just need everyone to vote -
http://usergroup.plus.net/pugit/view.php?id=439
to get it implemented.

Re: suggestion to PN for user connection stats

Chris — Tue, 10 May 2011 07:36:08 GMT

It's not a bad suggestion, there are a few things we need to consider this side but I'll certainly make the suggestion.

Re: suggestion to PN for user connection stats

jelv — Tue, 10 May 2011 08:06:49 GMT

This has come up a few times in the past (I've certainly discussed it with James). If nothing else it would give those of us that give advice on here something else to ask for which would give us a better picture of what was happening.

Re: suggestion to PN for user connection stats

James — Tue, 10 May 2011 08:37:22 GMT

Yep, would certainly be handy.

Re: suggestion to PN for user connection stats

amcclean — Tue, 10 May 2011 19:28:39 GMT

Glad to it is getting support. Thanks to spraxyt for sorting out the vote in PN Usergroup.
Podman

Re: suggestion to PN for user connection stats

James — Wed, 11 May 2011 10:50:34 GMT

I'll see if I can get this picked up in a little mini-project I'm doing at the moment.
I can't make any promises, but I'll work with Chris and see if there's anything we can do.

Re: suggestion to PN for user connection stats

amcclean — Sat, 28 May 2011 18:30:12 GMT

HI James,
any word on including the connection stats in the user area yet?

Re: suggestion to PN for user connection stats

Chris — Sat, 28 May 2011 20:20:19 GMT

It's something that I'm looking at getting into a project, I can't make any promises or timescales at the moment as we haven't even considered any potential extra load on the RADIUS servers.

Re: suggestion to PN for user connection stats

198kHz — Sun, 29 May 2011 10:07:01 GMT

It's the kind of thing the BT Group appear to regard as one of Plusnet's attractions -
[quote=BT Group Annual Report 2011]The Plusnet brand continued to grow, with 31% of the Plusnet customer base now taking voice and broadband services together. Plusnet’s success has been driven by a combination of competitively priced packages, self-care tools for customers, referral discounts and a national marketing campaign.

Re: suggestion to PN for user connection stats

avatastic — Tue, 31 May 2011 15:01:58 GMT

Quote from: Chris
It's something that I'm looking at getting into a project, I can't make any promises or timescales at the moment as we haven't even considered any potential extra load on the RADIUS servers.

Then don't process the logs in situ, move them to another host first and then draw the graphs, or log directly to an SQL table.

Re: suggestion to PN for user connection stats

James — Fri, 12 Aug 2011 12:43:42 GMT

Hi,
I'm afraid that there's been no update on this currently. I know that Chris has been picking this up as a request in another project but I'm not sure if he made any progress.
He's off this week, so I'd check with him on Monday.

Re: suggestion to PN for user connection stats

newthing — Sun, 29 Dec 2013 17:30:26 GMT

Any progress on this idea,
Toby

Re: suggestion to PN for user connection stats

TORPC — Sun, 29 Dec 2013 23:21:34 GMT

It looks like it was only taken as an idea, and nothing came of it

Re: suggestion to PN for user connection stats

Chris — Mon, 30 Dec 2013 08:23:53 GMT

Unfortunately not, it's still a 'nice to have' but no guarantees.