topic Re: Fax2email expiry in Plusnet Feedback

Fax2email expiry

dusty_bin — Wed, 09 Mar 2011 18:19:02 GMT

I know I left things a bit late, but it was within the 7 days specified in the first email:
Wed 02/03/2011 14:26 email from Plusnet:
If you wish to keep your current number, please arrange to have a fax sent to your number within the next 7 days.
Wed 09/03/2011 09:08 email from rightfax@fax2email.co.uk
Time: 09/03/2011 09:06:56 A fax has arrived from remote ID ''.
Wed 09/03/2011 10:20 email from Plusnet
Our usage statistics have shown us that you have not used the Fax-2-Email service in the previous three months and therefore we have deactivated the fax number.
I just checked and, they had deactivated fax2email, so I reactivated and was given a different number.

Re: Fax2email expiry

Wheel_nut — Wed, 09 Mar 2011 20:39:16 GMT

The same thing seems to have happened to me.
I received a Fax2Email:
A fax has arrived from remote ID '1 '.
------------------------------------------------------------
Time: 02/03/2011 16:37:05
Another on:
A fax has arrived from remote ID '1 '.
------------------------------------------------------------
Time: 03/03/2011 09:48:53
But it seems to have been deactivated since then.
My concern is that the number may have been allocated to another customer and they may be receivin my FAX mail.
Can PlusNet please respond.

Re: Fax2email expiry

pierre_pierre — Wed, 09 Mar 2011 20:53:05 GMT

did you get the warning e-mail wheelnut?
and since you did use it PN has trucked it again
Service notice here http://usertools.plus.net/status/archive/1299603055.htm, thats what you call a lousy notice

Re: Fax2email expiry

Wheel_nut — Wed, 09 Mar 2011 21:38:31 GMT

Yes, I got the reminder on 1 March which prompted me to use the service on 2nd and 3rd March.
I would expect this to prevent the account being re-allocated on 9 March.
PlusNet???

Re: Fax2email expiry

Chris — Thu, 10 Mar 2011 08:17:03 GMT

Can anyone affected raise a ticket with their previous fax-2-email number on and then flag it to us in here, we'll push these downstairs to get it reassigned. Sorry about this guys.

Quote
Service notice here http://usertools.plus.net...us/archive/1299603055.htm, thats what you call a lousy notice

Not sure why the service status is a lousy service Pierre?

Re: Fax2email expiry

dusty_bin — Thu, 10 Mar 2011 11:48:52 GMT

Quote from: Chris
Can anyone affected raise a ticket with their previous fax-2-email number on and then flag it to us in here, we'll push these downstairs to get it reassigned.

Thanks Chris. My ticket number is 40646455.

Re: Fax2email expiry

Chris — Thu, 10 Mar 2011 12:22:27 GMT

Forwarded on to be reassigned.

Re: Fax2email expiry

Wheel_nut — Thu, 10 Mar 2011 12:29:42 GMT

Chris, I have raised Question #40650610
Best regards, R

Re: Fax2email expiry

dusty_bin — Fri, 11 Mar 2011 18:59:32 GMT

Hi,
Mine was reset to the old number this afternoon.
Thanks for that

Re: Fax2email expiry

Wheel_nut — Fri, 11 Mar 2011 20:20:17 GMT

My ticket has been updated saying that my 0870 number is still allocated to me. I believe that it wasn't working on Monday because I should have received a FAX then.
I am happy that it is working now. Thanks Chris and sorry if I raised a false alarm.
R