topic Referrals in Plusnet Feedback

Referrals

Annoyed — Mon, 25 Apr 2011 19:53:11 GMT

Just to advise anyone thinking of making a referral to take a screen shot of the offer and do everything by the book,don't depend on the operater you speak to for putting everything through.
I took advantage of the £25 M&S voucher offer to refer a friend who was to receive the same but i did it through the call centre,i'm now informed by an operater that i didn't make the referral and my friend is told he wasn't referred by anyone and either way the offer finished on the 28/11/10 and he didn't join untill 10/12/10 how convienent.
I've been with plusnet since the days of force 9 and if this is the way they treat loyal customers of over 10 years guess what i and my friend will be doing.
So you have been warned be very careful with referrals
Annoyed

Re: Referrals

pierre_pierre — Mon, 25 Apr 2011 20:28:29 GMT

Welcome to the Forum
Dont feel left out, even those who did sign up correctly never got those, nor did people who thought they would get a Dabs voucher, now people who signed up three and thought they would get a free years broadband have started shouting
The PM advertising/Accounts stinks

Re: Referrals

Annoyed — Tue, 26 Apr 2011 13:44:04 GMT

Thanks pierre_pierre, just been reading this topic http://community.plus.net/forum/index.php/topic,94346.0.html and it seems that according to Adam M&S vouchers caused problems for PN,it seems PN answer was just ignore all claims or was it just mine? Oh! forgot my friend didn't receive them either so that's 2 Copy of Adams post below
3. M&S vouchers - need I say more. However the matter was resolved to my satisfaction.
This was clearly a problematic promotion for us in some ways, again lessons have been learned and we apologise for if your expectations weren't met.

Re: Referrals

adamwalker — Wed, 04 May 2011 08:10:41 GMT

Hi Annoyed,

Quote
the offer finished on the 28/11/10 and he didn't join untill 10/12/10 how convienent.

That is correct I'm afraid and we do always publish the deadlines for such offers and they are there for a reason. Please don't think that if you've not been successful in claiming against this offer that it's because of you being a loyal customer, it's really not. As far as I can see it's because the date of the referral fell outside of the terms of the offer.