topic Re: "Loco" Support, not local! in Plusnet Feedback

"Loco" Support, not local!

itlity — Sat, 26 Feb 2011 09:32:53 GMT

I have got -again- a broadband fault yesterday. Waited till this morning to initiate the checks. Called PN Support to report the fault.
What I got is a hardly understandable message during which I clearly understood you had currently experiencing difficulties -good!- and you asked me to raise a ticket over Internet. >:(!
And you hung up :(!
I am sure you will agree this is not an appropriate support and I just wonder whether I have been taken for an idiot.
A few years back I had a 7-8Mbs line working fine. For about 2 years now my line has an history of performance which looks like a roller-coaster though I invested to maintain good quality equipment. I have now a link which goes from 3 to 6Mbs as my link is regularly reset, SNR being most of the time between 9-13. Is there anything I can do but move?
Patrice
PS: the 'good' point in that story is that I have been so much frustrated by these repeated failures so I bought a T Mobile 3G USB stick which gives me a back up when this BT line fails. 2GBP a day though.

Re: "Loco" Support, not local!

Oldjim — Sat, 26 Feb 2011 10:33:21 GMT

Actually this isn't quite as bad as you think although the lack of rubustness of the system is concerning
http://usertools.plus.net/status/archive/1298707513.htm

Quote
Customer Support Centre Availability (66005)
Services
Posted on: Saturday 26 February 2011, 08:05
We are currently experiencing an issue with calls into our support centre, which is resulting in customers calls being disconnected when contacting our support lines.
We are currently investigating this and apologise for any inconvenience this may cause.
--
Regards, Jase Nichols

Thread moved to feedback as that is what it is

Re: "Loco" Support, not local!

Oldjim — Sat, 26 Feb 2011 11:24:33 GMT

and now fixed

Quote
Customer Support Centre Availability (66005) - Resolved
Services
Posted on: Saturday 26 February 2011, 10:49
Further to our previous post, this morning's problems contacting out support center have now been resolved.
Apologies for any inconvenience this may have caused.
--
Regards, Jase Nichols