https://community.plus.net/t5/Plusnet-Feedback/Not-such-a-negative-experience/m-p/786216#M24598 I am a new customer with plusnet, by broadband was connected last Friday 18th Feb, it has been running at a snail's pace since, typical download speeds of&nbsp; between 0.25Mb/s&nbsp; down to 0.14Mb/s I raised a fault and it has been acknowledged that there is definitely a fault on the line ( no brownie points for BT then as the engineer fitted a new main box and tested the line on Friday the 18th), I phoned customer services about a half hour ago to arrange for a convenient time slot for a BT engineer to attend next week, the phone call was answered straight away, no waiting time at all.<BR />Well done so far plusnet! You will get the full pat on the back after my line is sorted out.<BR />John Fri, 25 Feb 2011 15:25:23 GMT bluehoadley 2011-02-25T15:25:23Z https://community.plus.net/t5/Plusnet-Feedback/Not-such-a-negative-experience/m-p/786216#M24598 I am a new customer with plusnet, by broadband was connected last Friday 18th Feb, it has been running at a snail's pace since, typical download speeds of&nbsp; between 0.25Mb/s&nbsp; down to 0.14Mb/s I raised a fault and it has been acknowledged that there is definitely a fault on the line ( no brownie points for BT then as the engineer fitted a new main box and tested the line on Friday the 18th), I phoned customer services about a half hour ago to arrange for a convenient time slot for a BT engineer to attend next week, the phone call was answered straight away, no waiting time at all.<BR />Well done so far plusnet! You will get the full pat on the back after my line is sorted out.<BR />John Fri, 25 Feb 2011 15:25:23 GMT https://community.plus.net/t5/Plusnet-Feedback/Not-such-a-negative-experience/m-p/786216#M24598 bluehoadley 2011-02-25T15:25:23Z