topic Re: Award Winning Phone?? in Plusnet Feedback

Award Winning Phone??

ITWorks — Mon, 21 Feb 2011 09:56:27 GMT

When calling PN you are greeted with the message "Welcome to Plusnet, home of awarding winning phone and broadband"
Can someone please tell me what awards PN have won for their home phone service?
I have had a look at the rewards page http://www.plus.net/residential/awards.shtml , but can see no mention of awards for the home phone service, or is it the case that PN have won no awards for their home phone?
Regards
Mike

Re: Award Winning Phone??

ITWorks — Tue, 22 Feb 2011 09:29:30 GMT

A response from PN to my query would be welcomed
Regards
Mike

Re: Award Winning Phone??

orbrey — Tue, 22 Feb 2011 09:40:07 GMT

Not specifically for the phone, no, but our support has won several awards over the years - which is support for all the services we offer.

Re: Award Winning Phone??

ITWorks — Tue, 22 Feb 2011 09:50:59 GMT

Quote from: Matt
Not specifically for the phone, no,

So that quote on your phone system is totally misleading("Welcome to Plusnet, home of awarding winning phone..") to customers and potential customers, this is not honest and a suggest you change the message.

Quote from: Matt
Not specifically for the phone, no, but our support has won several awards over the years - which is support for all the services we offer.

Sorry Matt, but how is that relevant to "Welcome to Plusnet, home of awarding winning phone" , that clearly states you have won awards for your home phone product, which you have not.
If you have won awards for you service why not mention that instead of giving false and misleading information.?
Yet another example of PN not been open and honest
I believe strongly that information given to customers and potential customers from any company, should be clear,concise and correct, on this occasion that has not happened.
Regards
Mike

Re: Award Winning Phone??

orbrey — Tue, 22 Feb 2011 11:17:05 GMT

While I do see your point I'm not sure it's as misleading as you make out, and I'm not sure that using selective quotes is the best way to put the point across either. We have won awards for our support of all our services, this surely deserves a bit of marketing, no?

Re: Award Winning Phone??

ITWorks — Tue, 22 Feb 2011 11:37:48 GMT

Quote from: Matt
While I do see your point I'm not sure it's as misleading as you make out,

You say its not "as misleading" are you saying it is some what misleading? , PN are claiming to have won awards for a product which you have already said you have not have won awards for. The greeting mentions nothing about awards for service !! . To me that is clearly misleading

Quote from: Matt
and I'm not sure that using selective quotes is the best way to put the point across either.

Can you please tell me how you feel i am wrongly using selective quotes ? when i have already included the full quote "Welcome to Plusnet, home of awarding winning phone and broadband" when i started the topic .
I dropped the "and broadband" in my reply because that was not relevant to the specific query, and we all now PN has won awards for broadband. Not sure what your getting at there

Quote from: Matt
We have won awards for our support of all our services, this surely deserves a bit of marketing, no?

Obviously you did not read my reply fully (see below) :), you may have won awards for "support of all our services" , but that is not what the message says. the message is saying the phone has won awards (which it has not) along with the broadband (which has won awards)

Quote from: ITWorks
If you have won awards for you service why not mention that instead of giving false and misleading information.?

Regards
Mike

Re: Award Winning Phone??

orbrey — Tue, 22 Feb 2011 12:03:00 GMT

The message has been on the phones now since before the TV campaign started, and this is the first complaint we've had on the issue - plus this thread has now been here for 3 days with no responses by any other users.
Yes, there's some marketing spin on the message but it's not untrue as it stands - I'll raise it to the marketing team but I'm not sure if it'll be changed to be honest. I'm not saying we won't look at it, particularly if we do get more interest (take that as a cue to drum up support for the thread if you like ) but as things stand now that's where we are.

Re: Award Winning Phone??

gswindale — Tue, 22 Feb 2011 12:09:02 GMT

So should the tagline be changed to
Welcome to Plusnet the home of award winning support?
What sort of support - what do they provide.
With the existing tagline; I know that PN provide telephone & Broadband and have won awards in the past/present.

Re: Award Winning Phone??

ITWorks — Tue, 22 Feb 2011 12:12:45 GMT

Quote from: Matt
The message has been on the phones now since before the TV campaign started, and this is the first complaint we've had on the issue - plus this thread has now been here for 3 days with no responses by any other users.

Only 2 days , i started the thread yesterday morning , if any one else has any views on this, please post

Quote from: Matt
Yes, there's some marketing spin on the message but it's not untrue as it stand

We will have to a agree to disagree on this on Matt

Quote from: Matt
'll raise it to the marketing team but I'm not sure if it'll be changed to be honest.

Thanks for that, and taking the time to respond .
Regards
Mike

Re: Award Winning Phone??

godsell4 — Tue, 22 Feb 2011 12:37:21 GMT

Quote from: Matt
- plus this thread has now been here for 3 days with no responses by any other users.

Does not mean we are not reading this in interest and waiting for PN to do the right thing.

Re: Award Winning Phone??

Strat — Tue, 22 Feb 2011 12:45:11 GMT

..or are we seeing it as a 'no big deal' thing when there are bigger fish to fry.
Just an observation

Re: Award Winning Phone??

orbrey — Tue, 22 Feb 2011 13:08:45 GMT

That is indeed the point - unless you say one way or the other, how do we (Plusnet that is) know what you want?

Re: Award Winning Phone??

matt_2k34 — Tue, 22 Feb 2011 21:07:04 GMT

Someones got nothing better to do than report websites to the ASA?
...

Re: Award Winning Phone??

Steve — Tue, 22 Feb 2011 23:34:05 GMT

That greeting has been there since I joined a while back, I actually quite like It, And If plusnet wants I can give them an award for their home phone, Not one spot of bother with It since I took It In 2009

Re: Award Winning Phone??

Strat — Wed, 23 Feb 2011 09:13:24 GMT

Seconded

Re: Award Winning Phone??

pierre_pierre — Wed, 23 Feb 2011 10:05:07 GMT

the only trouble I have ever had with my Home phone was a stupid sleepy CSV rep who decided at 3 in the morning that I was on the wrong scheme and changed me, took four months to sort the billing out, and just one day to change me back