topic Re: Upgrade from Market 1 to 2 in Plusnet Feedback

Upgrade from Market 1 to 2

antiquebrit — Fri, 18 Feb 2011 11:55:25 GMT

Question 39090758 posted 20 Jan 2011!
It is now one month since I posted this question, which asked when my broadband fee would be reduced to reflect my exchange's upgrading from Market 1 to Market 2 status.
Can I be so bold as to enquire whether I will ever get a meaningful response beyond the auto script babble and the unfulfilled promises so far received?

Re: Upgrade from Market 1 to 2

Oldjim — Fri, 18 Feb 2011 11:57:22 GMT

There is no price change when moving from Market 1 to Market 2

Re: Upgrade from Market 1 to 2

Strat — Fri, 18 Feb 2011 11:58:54 GMT

Only Market 3 exchanges qualify for a price reduction.

Re: Upgrade from Market 1 to 2

adamwalker — Fri, 18 Feb 2011 12:26:33 GMT

I can only apologise as strat and oldjim mention a move from Market 1 to 2 does not qualify for a reduction in price.
As the agent who originally answered seemed to think it did I think we owe you a goodwill gesture which that I'm mind I've discounted your service so you get a free month of broadband subscription.
I will of course be taking the matter up with the agent that responded.

Re: Upgrade from Market 1 to 2

antiquebrit — Fri, 18 Feb 2011 12:57:19 GMT

Thank you all for that.
Thank you for the free month.
It has taken the denizens of this forum just 30 minutes to answer my question as against 30 days and no answer from so called Help & Support.
I have now closed the Question and been asked to complete a survey of their performance. I am tempted but my refined upbringing has ill equipped me to spell some of the rude words I might use.
Guess where I will direct any future questions?

Re: Upgrade from Market 1 to 2

adamwalker — Fri, 18 Feb 2011 13:01:55 GMT

Quote
Guess where I will direct any future questions?

We'd ask you to contact support in the first instance but by all means post here afterwards asking for help if you encounter difficulties.

Re: Upgrade from Market 1 to 2

antiquebrit — Wed, 16 Mar 2011 16:18:34 GMT

Just a brief thank you to Plusnet and Adam in particular.
I have just received my promised free month of broadband.
David

Re: Upgrade from Market 1 to 2

adamwalker — Wed, 16 Mar 2011 17:06:19 GMT

Good to hear, thanks for the kudos.