topic Low Speeds Again in Plusnet Feedback

Low Speeds Again

G3YBO — Wed, 16 Feb 2011 10:40:42 GMT

After a while with good speed I am down to 515Mb since work down last week end by Plusnet....Anyone else have
this..............

Re: Low Speeds Again

orbrey — Wed, 16 Feb 2011 10:59:02 GMT

Hi there,
It looks like your profile dropped on Monday, following a forced disconnect on the line. It's not possible for us to change your BT profile as this relies on your sync rate, which is entirely between the exchange and your premises.
Provided you keep a higher sync rate for 2 or 3 days or so your profile should update again, it's also worth making sure your router is plugged into the master socket without any extension cables and that all other items plugged into the line are filtered as this will minimise any interference in your premises.

Re: Low Speeds Again

G3YBO — Wed, 16 Feb 2011 11:33:20 GMT

GM Matt and thanks for the info............I have a new green box outside my house which BT are working at so maybe that was why I lost the connection......I am connected to test socket, so see how we go.......

Re: Low Speeds Again

G3YBO — Thu, 17 Feb 2011 09:42:10 GMT

Hi Matt................Speed is up to 1814Kbps, the highest ever.............So thanks................Roger

Re: Low Speeds Again

orbrey — Thu, 17 Feb 2011 11:54:19 GMT

Fantastic news, glad to hear it
If there's anything else we can do for you please don't hesitate.