topic Re: Useless customer service in Plusnet Feedback

Useless customer service

ggolsong — Sat, 12 Feb 2011 21:12:11 GMT

Re: Useless customer service

sunshine123 — Sat, 12 Feb 2011 22:41:59 GMT

Hi, I feel your pain! I have only been with PN since Jan and we are cancelling our contract as soon as we have the money. We've been really disappointed in them. I unfortunately would not recommend them to anyone.
I hope things work out for you

Re: Useless customer service

ggolsong — Sun, 13 Feb 2011 12:58:05 GMT

Hi Sunshine, thanks for the support.
Regarding the termination of the contract, I don't plan on paying a penny to terminate it. I am fully within my rights to terminate it without having to pay any fees - because Plusnet have not fulfilled their end of the contract.
Hope things work out ok for you too

Re: Useless customer service

Luzern — Sun, 13 Feb 2011 13:53:49 GMT

So, ggolsong, you're having a moan here: that's OK
You feel you've been badly treated and so on, but what you seem relauctant to give us is details, that would make it possiblethe skilled members here to give you help.
Why :-\?

Re: Useless customer service

ggolsong — Sun, 13 Feb 2011 14:18:52 GMT

Lucerne, how much more detail would you like?
I mentioned in my first post that my connection times out - it isn't an internet problem, because if I plug my ethernet cable into my laptop (macbook pro) it works. The problem seems to be with the router/router settings - still today my connection is not back up...I just don't understand why it hasn't repaired itself like it usually does.
It's definitely not a problem with the airport on my macbook pro (that's the wireless internet card), because I can connect to my neighbour's wifi without a problem.
What can you do to help?
Fyi, my router is ( i think) a Thompson 585 (v7)

Re: Useless customer service

pierre_pierre — Sun, 13 Feb 2011 14:34:31 GMT

are you sure its a V7 as PN havnt shipped those for a long time, If it is a V8 have you upgraded the software, as there is a known problem with Macs http://community.plus.net/forum/index.php/topic,92497.0.html
Come back here for more help

Re: Useless customer service

MisterW — Sun, 13 Feb 2011 14:43:52 GMT

Check that you have the latest firmware here http://community.plus.net/library/hardware/how-to-upgradedowngrade-the-firmware-on-the-thomson-585v7/
Updating it might be a problem if you've only got a Mac though.
Try changing the wireless channel on the router , it could be nearby networks on similar channels are interfering. Channels 1,6 & 11 are the only non-overlapping channels.
Try changing the SSID on the router, the default long one ( PlusNetWireless... ) has been know to give problems with Macs.
Of course it could always be a failing router...

Re: Useless customer service

shutter — Sun, 13 Feb 2011 15:33:23 GMT

You might find it useful to download and install a version of < inSSIDer > suitable for the MAC
choose from here...
http://alternativeto.net/software/inssider/?platform=mac
you will then be able to see your own, and other (possible) conflicting WIFI connections, and choose a suitable alternative channel, that is less prone to interference from your neighbours ...

Re: Useless customer service

MisterW — Sun, 13 Feb 2011 15:44:42 GMT

Thanks shutter, I wasn't sure if there was a wireless scanner available for the Mac.

Re: Useless customer service

Luzern — Sun, 13 Feb 2011 15:55:04 GMT

Quote from: ggolsong
Lucerne, how much more detail would you like?

Me personally? None! That's why I wrote "skilled", having myself benefitted. Also the Kitz forum can be a good place to put tech queries.

Re: Useless customer service

Luzern — Wed, 16 Feb 2011 09:42:36 GMT

I wonder if the OP has anything to report?