https://community.plus.net/t5/Plusnet-Feedback/Ticket-times-clarification/m-p/781953#M24164 There are lots of comments on the tickets not being answered within the estimated turn around time.<BR />Would I be right in thinking that as some teams only work 9-5 that a 24 hour ticket turn around time is in reality 72 hours as the teams aren't working all of those 24 hours?<BR />If this is the case maybe this could be reflected on the page?<BR />A. Thu, 10 Feb 2011 21:57:43 GMT avatastic 2011-02-10T21:57:43Z https://community.plus.net/t5/Plusnet-Feedback/Ticket-times-clarification/m-p/781953#M24164 There are lots of comments on the tickets not being answered within the estimated turn around time.<BR />Would I be right in thinking that as some teams only work 9-5 that a 24 hour ticket turn around time is in reality 72 hours as the teams aren't working all of those 24 hours?<BR />If this is the case maybe this could be reflected on the page?<BR />A. Thu, 10 Feb 2011 21:57:43 GMT https://community.plus.net/t5/Plusnet-Feedback/Ticket-times-clarification/m-p/781953#M24164 avatastic 2011-02-10T21:57:43Z https://community.plus.net/t5/Plusnet-Feedback/Ticket-times-clarification/m-p/781954#M24165 We don'[t really have ticket answering teams between 9-5 office hours specifically but shifts are staggered across the CSC teams throughout the day. Understandably staffing levels are reduced on night shifts so I think it may help if we mention that but there's quite an even spread of agents working through the day and the evening.<BR /> Fri, 11 Feb 2011 09:31:44 GMT https://community.plus.net/t5/Plusnet-Feedback/Ticket-times-clarification/m-p/781954#M24165 adamwalker 2011-02-11T09:31:44Z