topic Re: BT Speedtester in Plusnet Feedback

BT Speedtester

jelv — Mon, 07 Feb 2011 12:57:59 GMT

http://www.plus.net/support/broadband/bbfaults/bt_speed_tester.shtml needs updating as there is a new first page when you go to run it (see attached)

Re: BT Speedtester

bobpullen — Mon, 07 Feb 2011 13:16:34 GMT

I'll mention it to the folks who look after the Help & Support content.
Quite odd this one though because AFAIK there's been no official brief from Wholesale to say things are changing. There's also reports of problems running the test if the thread I've just seen over in p.s.customer-feedback is anything to go by.

Re: BT Speedtester

pierre_pierre — Mon, 07 Feb 2011 13:20:47 GMT

and I get another page before that, and I have the latest Java and Firefox on Win7
Then go through to the initial profile page and it starts test 1 and the this error page

Re: BT Speedtester

bobpullen — Mon, 07 Feb 2011 13:42:37 GMT

I get the same JAVA error Pierre (Windows 7 x64).
The test was failing for me, although I've just run it again and it seems to have worked.
Perhaps when they fix whatever is broken, they can decide on a consistent spelling for the word 'fiber' too!

Re: BT Speedtester

Trevor — Mon, 07 Feb 2011 14:34:43 GMT

BT Speedtester worked for me too this morning - first time in over a month! And yes, I too got the 'no Java' warning briefly before the Home page then came up as normal. I think they have a bug and need to wait a bit longer before concluding that Java is not installed/enabled.
And it would be nice for us Mac users if they changed 'PC' to 'computer' too, but that would be expecting too much.

Re: BT Speedtester

bobpullen — Mon, 07 Feb 2011 14:52:09 GMT

I've emailed the developers to try and find out what's going on...

Re: BT Speedtester

gswindale — Tue, 08 Feb 2011 12:29:07 GMT

Quote from: Trevor
And it would be nice for us Mac users if they changed 'PC' to 'computer' too, but that would be expecting too much.

Why? Is a Mac not a Personal Computer then?

Re: BT Speedtester

pierre_pierre — Tue, 08 Feb 2011 14:13:21 GMT

and also a linux one, what is that but a PC

Re: BT Speedtester

shutter — Tue, 08 Feb 2011 15:20:29 GMT

I always thought a MAC was a waterproof coat (WPC!) and Linux was a posh version of LINO (a waterproof floor covering )

Re: BT Speedtester

pierre_pierre — Tue, 08 Feb 2011 15:24:11 GMT

And Micro soft has holes all over it

Re: BT Speedtester

linux — Sun, 13 Feb 2011 01:15:03 GMT

Quote from: Bob
I've emailed the developers to try and find out what's going on...

Is there any update on this?
I haven't been able to complete speedtester.bt.com for a week now.

Re: BT Speedtester

Luzern — Sun, 13 Feb 2011 14:01:11 GMT

http://speedtester.bt.com has worked fine for me just now.

Re: BT Speedtester

linux — Sun, 13 Feb 2011 17:41:36 GMT

Alas I still get this:

Quote
Test Error
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.

It has been like that since BT changed their speedtester page format on 5th February.
The words "raise the issue with your service provider" suggest this is something for Plusnet to address.

Re: BT Speedtester

Steve — Sun, 13 Feb 2011 17:43:59 GMT

Strange, Works fine for me.

Re: BT Speedtester

linux — Sun, 13 Feb 2011 18:13:27 GMT

Maybe the speedtester is run on the local exchange, in which case the problem might be specific to this area. Does anybody know how the speedtester works?
What I do know is that my last successful test was on 5th February at 12:47, before BT changed their speedtester page format from one page to two pages. It hasn't worked since, on any day or at any time of day.
Perhaps I should raise a ticket.

Re: BT Speedtester

Luzern — Sun, 13 Feb 2011 18:35:18 GMT

Liberty taken of asking elsewhere will post any well informed reply.

Re: BT Speedtester

Steve — Mon, 14 Feb 2011 15:49:34 GMT

Well I think I have been moved onto ADSL2+ Today and now that BT Speedtest does not work for me either?

Re: BT Speedtester

pierre_pierre — Mon, 14 Feb 2011 16:30:13 GMT

worked OK for me. but as usual the reported download is way down with WiFi to what I get on Ethernet or WiFi MyBroadband test

Re: BT Speedtester

bobpullen — Mon, 14 Feb 2011 16:32:31 GMT

Quote from: linux
Quote from: Bob
I've emailed the developers to try and find out what's going on...

Is there any update on this?

I've not heard anything. Will ping them again...

Re: BT Speedtester

Steve — Mon, 14 Feb 2011 16:50:43 GMT

Well I have tried It a couple times now and Its not working for me, See my reply on page one yesterday, It worked for me then, Was getting moved over to ADSL2+ but I thought It was tomorrow afternoon, Seems to of taken place today according to what my routers syncing at and I was briefly dis-connected from my exchange a little over an hour ago, This Indicates my moving over to ADSL2+ Has taken place and since then I cant run that test any more.