topic Re: Useless Service. in Plusnet Feedback

Useless Service.

DpOgburn — Sat, 29 Jan 2011 17:12:12 GMT

I have been a Plusnet customer for over over 9 years, due to issues with speed and problems with my webspace i have discovered how [Censored] the customer service is. which is a shame, this is a company that i held in High Regard in the past because the customer service was Brilliant. But no they have chosen a route over quantity over quality, I have now been trying to cancel my service for over 3 weeks and they are making it as awkward as hell for me, i have asked for a Mac code on several occasions and they will not supply it unless i write to them now. i expect cancellation from the first request as a reply from them confirms. Its a shame that yet another great british product goes down the pan.
jim:orange title changed as the previous one fell foul of the word censor - if you want to use a more appropriate acceptable word please change it mod:end

Re: Useless Service.

Oldjim — Sat, 29 Jan 2011 17:18:11 GMT

Want to cancel?

Quote
Please call our Customer Options team on 0845 140 6002. We're here 9:00am to 5:30pm Mon – Fri (except Bank Holidays)

Re: Useless Service.

DpOgburn — Sat, 29 Jan 2011 17:23:22 GMT

I cant ring between them times, as my job does not allow me to have a phone between my usual working hours. i dont get home till 6pm. too late.

Re: Useless Service.

Oldjim — Sat, 29 Jan 2011 17:27:17 GMT

You have my sympathies although fat lot of help that is

Re: Useless Service.

DpOgburn — Sat, 29 Jan 2011 17:35:28 GMT

you should be able to cancel a service when you wish too. not be told that you have to write to them becuse they cant be arsed too respond to it. making it awkward to cancel. i expect my cancellation to take effect from the first responded request. they have had over their 10 days written nonitce as per customer support conditions., i am effectivly out of of contract, email is written, does not specify letter.

Re: Useless Service.

glloyd — Sun, 30 Jan 2011 11:47:41 GMT

I wonder how many customers they would get if they adopted the same attitude to singing up i.e having to write in?

Re: Useless Service.

pierre_pierre — Sun, 30 Jan 2011 13:45:11 GMT

Quote
email is written, does not specify letter.

dont know where you sent the e-mail as none are given for cancellation only phone and letter

Quote
You can either:
1. Call our Customer Options Team on: 0845 140 6002. Lines are open between 9.00am-5.30pm on weekdays (except Bank Holidays).
2. Write to us at:

Plusnet Plc, Internet House, 2 Tenter Street, Sheffield, S1 4BY
We'll then make sure that within 5 working days there's a Question on your account containing:
* Your MAC Key
* How long you can use the key to move to a new provider
* Which broadband service the key will let you move
Note: we can't reply to cancellation requests made using the Help Assistant. Please contact our Customer Options team on the telephone number above who will be able to deal with your query.

Re: Useless Service.

adamwalker — Mon, 31 Jan 2011 09:37:05 GMT

DpOgburn,
Just to throw out a lifeline (assuming its not too late)...

Quote
issues with speed and problems with my webspace

I don't mind taking ownership of supporting you through these issues until we've resolved them, otherwise let me know if there's any other issues you'd like me to look at for you.