topic Re: whats the point of the call stats page in Plusnet Feedback

whats the point of the call stats page

keirik — Wed, 26 Jan 2011 18:20:41 GMT

apparently there are no callers in the queue waiting - so why have i been queing for 20 minutes
this service sucks

Re: whats the point of the call stats page

Strat — Wed, 26 Jan 2011 18:29:47 GMT

Welcome to the forum keirik
18 minutes and 13 seconds ATM http://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats
You weren't looking at the business stats were you?

Re: whats the point of the call stats page

dratddestroyer — Wed, 26 Jan 2011 20:54:26 GMT

Quote
Residential Call statistics (updated at least every 3 minutes)
Current calls waiting Longest call waiting now Average answer time today
0 0 seconds 3 minutes and 46 seconds
Last updated: January 26, 2011, 8:50 pm

Has the phone line in dug up by the gas board....?

Re: whats the point of the call stats page

dratddestroyer — Wed, 26 Jan 2011 20:58:01 GMT

Quote
Current calls waiting Longest call waiting now Average answer time today
57 53 minutes and 6 seconds 3 minutes and 47 seconds
Last updated: January 26, 2011, 8:54 pm

Nope...
Normal service has been resumed.
The thought was nice while it lasted.

Re: whats the point of the call stats page

adamwalker — Thu, 27 Jan 2011 09:47:13 GMT

I'm going to take a detailed look at how these stats are collated as one has to wonder about their credibility when issues like this are seen.
@keirik,
Let me know if you still have any issues that need attention.
Adam.

Re: whats the point of the call stats page

avatastic — Thu, 27 Jan 2011 10:31:23 GMT

@Adam we had a similar issue at work where one automated script wasn't checking if the output of another was null and hilarity ensued. I think the words that need to be had with dev on this are "Check your inputs, and remember null never is 0. Ever"

Re: whats the point of the call stats page

adamwalker — Fri, 28 Jan 2011 09:45:21 GMT

Thanks avatastic I will do

Re: whats the point of the call stats page

whistler — Sun, 30 Jan 2011 12:24:16 GMT

Quote from: _Adam_Walker_
I'm going to take a detailed look at how these stats are collated as one has to wonder about their credibility when issues like this are seen.

LOL - I had a rant about this back in DEC 2009 http://community.plus.net/forum/index.php/topic,82261.0.html and was told...

Quote from: Mand
I'm looking into this, to see where the portal data comes from, and why it is sometimes inaccurate.

Re: whats the point of the call stats page

MauriceC — Sun, 30 Jan 2011 13:56:55 GMT

Ah! In which case it is probably in the year 201? Development plan then
M

Re: whats the point of the call stats page

Kelly — Sun, 30 Jan 2011 14:09:44 GMT

Pretty sure it comes straight from the Call Manager of the phone system.

Re: whats the point of the call stats page

whistler — Sun, 30 Jan 2011 16:15:57 GMT

deja vu anyone?

Re: whats the point of the call stats page

MauriceC — Sun, 30 Jan 2011 16:46:00 GMT

Quote from: Kelly
Pretty sure it comes straight from the Call Manager of the phone system.

Surely it must be ~~mangled~~ manipulated for presentation purposes by PN software? Possibly a minor bugette in there somewhere
M

Re: whats the point of the call stats page

whistler — Sun, 30 Jan 2011 18:20:45 GMT

My point is that we're getting similar replies from PN staff that we got over a year ago. We can go round the loop again and again and it will pass some time I guess. The fact remains however that NOTHING has changed in at least a year as far as the OP is concerned.
The call stats were, and are, complete [censored] (thought I'd save the mods some time by censoring myself)

Re: whats the point of the call stats page

adamwalker — Mon, 31 Jan 2011 09:38:39 GMT

Quote
We can go round the loop again and again and it will pass some time I guess. The fact remains however that NOTHING has changed in at least a year as far as the OP is concerned.

A good time to remind you maybe that I am looking into this issue, I'll report back as soon as I have some findings.
Adam.

Re: whats the point of the call stats page

whistler — Mon, 31 Jan 2011 13:59:14 GMT

well before you get too shirty Adam - if you read the thread from over a year ago that I linked to you might see why I'm not going to hold my breath...
Here's a few quotes from towards the end of that thread...

Quote from: Mand
I'm looking into this, to see where the portal data comes from, and why it is sometimes inaccurate.

Quote from: shutter
... it is now six and a half hours since Mand went away to find out "where the portal data comes from".....and why it is "sometimes" inaccurate......
. Perhaps she has got lost....oops, no I don`t think so, as I know she was posting in another thread, just before Emmerdale started tonight.... so what does that tell you?

Quote from: Mand
@shutter, I wasn't ignoring this thread, I was waiting for some answers regarding upcoming changes to the IVR, and if we can make changes to the portal page. I'm still waiting for those answers as the people I need to speak to weren't in the office yesterday.

..and that was the last we ever heard of Mand in this regard... I guess she must still be waiting for the people to return to their office... I hope someone's at least taken the poor thing a cup of tea and a biscuit...