topic please can someone help in Plusnet Feedback

please can someone help

madcarlos85 — Sat, 22 Jan 2011 12:14:22 GMT

i need a plus net staff member too help me please
i have just logged on to see how my order was going and it came up a payment has failed for broadband but the money is in myaccount waiting to be took it also says things have been restricted like my services please can someone tell me what is happening??

Re: please can someone help

Strat — Sat, 22 Jan 2011 12:18:26 GMT

A Digital Care Team member will probably pick this up on Monday.

Re: please can someone help

madcarlos85 — Sat, 22 Jan 2011 12:29:51 GMT

ok thanks is this going to put another delay on my order????
it does say pay now but i dont want to pay now and then they try taking it again?

Re: please can someone help

BenTrimble — Sat, 22 Jan 2011 12:56:49 GMT

Can you add some card details from here > https://portal.plus.net/my.html?action=update_credit_card&s=0 then we can take the payment

Re: please can someone help

madcarlos85 — Sat, 22 Jan 2011 13:31:55 GMT

thanks i added payment card details it says it paid now so is that it all sorted now ? how come it didnt use the card details it used for the previous transaction?

Re: please can someone help

BenTrimble — Sat, 22 Jan 2011 15:49:45 GMT

Yeah everything's fine now. I think we made some changes recently where your card details are removed after the first payment, regardless of card type. If Kelly pops his head into this thread he'll be able to tell us for sure.

Re: please can someone help

madcarlos85 — Sat, 22 Jan 2011 16:30:15 GMT

ok thanks a lot

Re: please can someone help

Kelly — Mon, 24 Jan 2011 09:38:49 GMT

We don't keep the card for continuous payments if it's been used for a one off. It's assuming permission if we did, which is naughty.