topic Re: Mcafee internet security and webuser magazine in Plusnet Feedback

Mcafee internet security and webuser magazine

thisoldman — Mon, 17 Jan 2011 07:48:22 GMT

In the current issue of webuser mag they have tested 14 internet security suites.
Mcafee came bottom of all tests. webuser says " you can have as m,any features as you like in a security suite, but if it doesent stop viruses , you mkight as well not bother. Mcafees software proved to be the least effective when it came to stopping viruses"
I emailed Mcafee to get their comments/reaction and so far im still waiting.
Trend and but defender came out best in thier tests. http://www.webuser.co.uk

Re: Mcafee internet security and webuser magazine

adamwalker — Mon, 17 Jan 2011 09:17:51 GMT

Thanks for flagging this up thisoldman. Let us know if you do hear anything back from Mcafee.
Would you care to share with us what you asked/said in your e-mail?

Re: Mcafee internet security and webuser magazine

thisoldman — Mon, 17 Jan 2011 09:20:26 GMT

surre just for you adam. I told them i was concerned to read such a bad review from a respected uk computer mag and asked them for their comments on the review.

Re: Mcafee internet security and webuser magazine

adamwalker — Mon, 17 Jan 2011 09:26:42 GMT

Ta,
I'm sure it will be interesting to see how their comments square up against customer the kind of feedback we are seeing on community.

Re: Mcafee internet security and webuser magazine

thisoldman — Mon, 17 Jan 2011 09:37:51 GMT

can you tellme the average feedback you are getting and i will email mcafee. btw dell users are reporting adverse feedback on some forums althoughj they have a slightly different version of the internet suite

Re: Mcafee internet security and webuser magazine

adamwalker — Mon, 17 Jan 2011 09:56:15 GMT

thisoldman,
Community is our main way of collating feedback re this. We don't really have any firm stats to give you other than what you can gather from reading the relevant threads on here. So in other words we don't really know anything in terms of feedback that can't be gleamed from this forum.

Re: Mcafee internet security and webuser magazine

thisoldman — Mon, 17 Jan 2011 10:02:14 GMT

ok txs adam ill send the posts to mcafee

Re: Mcafee internet security and webuser magazine

Oldjim — Mon, 17 Jan 2011 10:55:28 GMT

The report isn't listed on the website but can you advise who carried out the testing as the reported results are very surprising.
Trend Micro got an appalling result on http://www.av-comparatives.org/comparativesreviews/retrospective-test for the August Test and weren't subsequently tested because of it.
Bitdefender also isn't top in any of the tests

Re: Mcafee internet security and webuser magazine

Strat — Mon, 17 Jan 2011 11:03:54 GMT

In a recent Computer Shopper (Issue 276 Feb 2011) group test of 14 packages McAfee achieved the lowest basic malware protection and came either bottom or next to bottom in the other tests...not good.
Interestingly Trend Micro Titanium Internet Security 2011 was voted top in all tests and given a Best Buy award with AVG Free Edition given a Best Budget Buy award.

Re: Mcafee internet security and webuser magazine

thisoldman — Mon, 17 Jan 2011 11:59:46 GMT

oldjim iv no idea i just bought this weeks mag read the article etc etc. Webuser dont seem to allow one to read articles unless you have paid to read on line.
im sure you can afford the cost of the mag

Update on mcafee and webuser magazine tests

thisoldman — Tue, 18 Jan 2011 12:56:31 GMT

After 3 days delay mcafee sent an email saying they had raised a support ticket, so this am i used their online chat facility and demanded to chat to a senior executive.
I told him exactly what webuser magazine had printed in issue 257 13 jan and that webuser were saying mcafee did not do the job and had let in 6 test viruses.
He was shocked.
AT first he claimed that webuser was degrading mcafee simply to promote a rival product, then he said that mcafee was perfectly safe and all i had told him was simply webuser magazine'sopinion.
I asked him have you read the test review as it is shocking. There was a long long pause and when he came back he said he too was shocked and that mcafe would be taking up the matter formally with webuser magazine.
He reiterated that mcafee was workingok and was safe and thanked me for informing them.
thats all i can tell you adam.

Re: Update on mcafee and webuser magazine tests

Oldjim — Tue, 18 Jan 2011 13:06:28 GMT

A bit of digging would tend to suggest that the test was done by Dennis Labs for Webuser http://www.webuser.co.uk/forums/showpost.php?s=e41e04ed2318c7766aaf64be6cf7b277&p=901636&postcount=4 and in which case the result is even more surprising given these results by Dennis Labs in the recent past http://www.dennistechnologylabs.com/reports/s/a-m/symantec/DTL_PCVP2011_SYMC.pdf (this was paid for by Symantec so the results need to be treated with a bit of caution).
However, although McAfee weren't good neither Bitdefender nor Trend were in the first flight

Re: Mcafee internet security and webuser magazine

thisoldman — Tue, 18 Jan 2011 13:32:43 GMT

update 3

I have spoken to andy shaw editorial of webuser mag and told him what mcafee told me.
He said their tests were done to the highest professional standards and he will rebute any criticism that mcafee may care to make.
He said and this was recorded by textrelay " if i were you i would stop using mcafee intenet suite as it does not do the job of protecting you from viruses.
He has invited me to write a long detailed letter to the mag for immediate publication.
He also pointed out exactly what oldjim has said , that other mags gave mcafee a bad report.
So....should i and othe plus net users immediately stop using mcafee and will plusnet now advise us what to use instead.

Re: Mcafee internet security and webuser magazine

adamwalker — Tue, 18 Jan 2011 13:51:38 GMT

Quote
So....should i and othe plus net users immediately stop using mcafee and will plusnet now advise us what to use instead.

I'm sure our customers would prefer to make their own educated choice about which Antivirus they would like to use and I'm sure the majority are more than capable of coming to their own conclusions. We're by no means forcing anyone's hand to use Mcafee. It's a simple case of if you don't like it don't use it. On the other hand it is in our interest to provide the best services we can so believe me when I say that all the feedback re this is being taken on board.

Re: Mcafee internet security and webuser magazine

ITWorks — Tue, 18 Jan 2011 14:04:02 GMT

Quote from: _Adam_Walker_
Quote
So....should i and othe plus net users immediately stop using mcafee and will plusnet now advise us what to use instead.

I'm sure our customers would prefer to make their own educated choice about which Antivirus they would like to use and I'm sure the majority are more than capable of coming to their own conclusions.

I could not disagree more :), in my experience i think most would know if they had an anti virus / internet security installed, and would assume they are fully protected, but would not know if it was any good or how it should perform, therefore unable to make an educated choice.
If anyone is looking for a highly rated anti virus then i would recommend Avast which is free, and can be downloaded from here;
http://download.cnet.com/Avast-Free-Antivirus/3000-2239_4-10019223.html
A very high rated anti malware scanner is Malwarebytes free version
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=contentMain;contentAux
For a solid firewall either
Zonealarm free http://download.cnet.com/ZoneAlarm-Free-Firewall/3000-10435_4-10039884.html?tag=mncol;1
Online Armor free http://download.cnet.com/Online-Armor-Firewall/3000-10435_4-10426782.html?tag=mncol;1
Regards
Mike

Re: Mcafee internet security and webuser magazine

thisoldman — Tue, 18 Jan 2011 14:20:34 GMT

update 4

I have now spoken to a sen exec at mcafee uk .
They are now studying the webuser mag report and are going to have "strong words" with webuser mag. They will contact me as a matter of urgency, about their chat with webuser mag.
i will keep yopu all posted

Re: Mcafee internet security and webuser magazine

ITWorks — Tue, 18 Jan 2011 14:23:54 GMT

Very interesting thanks for keeping us all updated thisoldman

Re: Mcafee internet security and webuser magazine

thisoldman — Tue, 18 Jan 2011 14:29:39 GMT

it no problem i was shocked to read the webuser report and to haear initially what mcafee said.
i just hate hearing 2 versions of the same story. I asked mcafee how webuser could get mcafee to fail 6 virus tests and mcafee said that pure rubbish.
Now the alarm bells are ringing big time with mcafee and they have promised a high level investigation and they have asked me not to write to webuser till they have done more investigations.

Re: Mcafee internet security and webuser magazine

ITWorks — Tue, 18 Jan 2011 14:34:24 GMT

So are you going to do as they ask, or write to webuser in the meantime.?
Regards
Mike

Re: Mcafee internet security and webuser magazine

thisoldman — Tue, 18 Jan 2011 14:46:51 GMT

i have already as i said , spoken to andy at webuser and as mcafee have promised to email me as soon as their meeting has finished this afternoon, i shall wait to see what trnspires before i take up webusers invitation to respond.

Fortunatelky for me i use textrelay fone service and as all calls are recorded there is no way any of the silly beggars can challenge the veracity of what each other have told me.
lol lol maybe one of them will give me a free lifetime subscription or 10k to shut up lol lol
in the meantime i still feel plusnet has a moral duty to advise us as to whether it is safe to continue using mcafee in the light of the adverse tests.