topic Re: 3 questions for Bob P in Plusnet Feedback

3 questions for Bob P

thisoldman — Mon, 17 Jan 2011 07:23:57 GMT

Before making a post here i need to establish the veracity of something we are hearing, so could bob kindly answer these 3 questions.
Did members of the south african call centre have access to plusnets.s membership lists and to the numbers of new members and members resigning from jan 2010 to oct 2010.
Secondly did plus net pay the call centre staff in south africa substantially less than they pay call centre staff in the uk?
thirdly. did yorkshire development pay 1.4 million to repatriate call centre staff back to the uk?

Re: 3 questions for Bob P

Chris — Mon, 17 Jan 2011 09:22:45 GMT

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Did members of the south african call centre have access to plusnets.s membership lists and to the numbers of new members and members resigning from jan 2010 to oct 2010.

The CSC staff in SA had the same access as the CSC staff in the UK.

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Secondly did plus net pay the call centre staff in south africa substantially less than they pay call centre staff in the uk?

That's not a question we're going to be able to answer I'm afraid for a couple of reasons, mainly that I don't have that data and also that would be discussing internal company finances.

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thirdly. did yorkshire development pay 1.4 million to repatriate call centre staff back to the uk?

There are a couple of news articles and we've already quite a good discussion on the forums about the reasons behind moving support back to the UK. Take a look here: http://community.plus.net/forum/index.php/topic,90750.32.html

Re: 3 questions for Bob P

thisoldman — Mon, 17 Jan 2011 09:34:04 GMT

thanks for reply chris. I can understand your retinence in answering q 2. On reflection i now dont think it would be a good idea for me personally to tell you of the serious allegations that are being made about the relocation or the raison detre behind the tv adverts. No doubt someone else will spill the beans shortly
I have asked the person making the allegations to post the info or shut up

Re: 3 questions for Bob P

adamwalker — Mon, 17 Jan 2011 09:43:25 GMT

Could you tell us more about the said allegations that you've eluded to please or point us to them? It's hard to discuss this without having a full understanding of what you've mentioned.

Re: 3 questions for Bob P

thisoldman — Mon, 17 Jan 2011 09:45:36 GMT

no sorry adam i dont want any trouble

Re: 3 questions for Bob P

nadger — Mon, 17 Jan 2011 09:51:02 GMT

Then why start a thread with unsubstantiated remarks
[Moderator's note by Adie (Adiewoo): Full quote of preceding post removed, as per Forum Rules ]
[Moderator's note by Thomas (Be3G): fixed post – quote hadn't been removed properly.]

Re: 3 questions for Bob P

adamwalker — Mon, 17 Jan 2011 09:51:45 GMT

Yes, personally I completely fail to see the point in mentioning it if what your saying can't be substantiated.

Re: 3 questions for Bob P

dvorak — Mon, 17 Jan 2011 09:56:25 GMT

mod:note
As this seems a pointless thread it has now been locked before it spirals.