topic Re: Credit Where Credit is Due!!! in Plusnet Feedback

Credit Where Credit is Due!!!

chazric — Mon, 10 Jan 2011 18:36:13 GMT

Was very [Censored] of indeed last week, i was a new customer and was not very happy with the dam slow speed i was getting as well as the constant interruption in service. I was so angry that i wanted to cancel.
IBut after it was suggested, i gave the Plusnet team a chance to rectify the problem and they seem to have done it. From a piddly 600kbs to 5-6MB that we now have over the last 24 hours. This took 5 days to fix but its now done.
So yes i can get [Censored] of, but on the flip side i can give praise were due. I gave the system a chance and it paid of. thanks guys. Chaz
[Moderator's note by Jim (Oldjim) all caps in title removed as per Forum Rules ]
[Moderator's note by Jim (Oldjim) all caps in title removed again as per Forum Rules ]

Re: Credit where credit is due!!

Oldjim — Mon, 10 Jan 2011 18:43:20 GMT

So how about modifying the somewhat derogatory title of this thread http://community.plus.net/forum/index.php/topic,92062.0.html

Re: Credit where credit is due!!

Kelly — Mon, 10 Jan 2011 20:12:59 GMT

Cheers Chaz

Re: Credit where credit is due!!

chazric — Mon, 10 Jan 2011 20:28:21 GMT

Quote from: Oldjim
So how about modifying the somewhat derogatory title of this thread http://community.plus.net/forum/index.php/topic,92062.0.html

When I am ready I just might do that Jim the Mod. Hey,I have broken another forum rule by leaving on the Caps Lock. So get busy
dick:red All caps post edited as per Forum Rules

Re: Credit Where Credit is Due!!!

Oldjim — Mon, 10 Jan 2011 21:36:04 GMT

Note that Forum Rules apply to all posters http://community.plus.net/forum/index.php/topic,218.0.html

Quote
All CAPS titles/posts
These can be annoying not only because in general "netiquette" they represent shouting, but the letters are also harder for the human brain to distinguish, thus making them harder to read. Therefore, posting in all caps is not permitted.

Re: Credit Where Credit is Due!!!

JohnGilham — Mon, 10 Jan 2011 22:19:33 GMT

It's interesting how we do get very slow speed from time to time and when we complain it suddenly gets incredibly better. I often find though that after a few weeks it goes slow again, almost as though there is only so much bandwidth to share around and he who shouts loudest gets most, for a while anyway!

Re: Credit Where Credit is Due!!!

Steve — Mon, 10 Jan 2011 23:17:22 GMT

@JohnGilham That Is not true, I have been with plusnet for a little while and I have not any complaints so far, There's a lot more factors to It than that which Is why every case Is very different.

Re: Credit Where Credit is Due!!!

witsend — Tue, 11 Jan 2011 09:23:01 GMT

I agree with JohnGilham ! I think he's absolutely right.
I was with MetroNet, now with PantsNet, and MetroNet delivered consistent speed throughout; but with PantsNet, the variance and inconsistency is considerable. I've had speed issues in the past that, when I complained, simply disappeared... albeit, for a while.
Sadly now, when I complain, all I get's a MAC key...

Re: Credit Where Credit is Due!!!

Chris — Tue, 11 Jan 2011 09:32:37 GMT

@witsend
We're more than happy to try to help resolve your issues with your connection, however to do so requires an engineers visit which you've been reluctant to provide us with. That's the next step in getting your problem resolved and has been what's needed since mid December.

Re: Credit Where Credit is Due!!!

witsend — Tue, 11 Jan 2011 10:00:25 GMT

@Chris - mid December ? I think not...

Re: Credit Where Credit is Due!!!

Chris — Tue, 11 Jan 2011 10:02:38 GMT

Sorry if I misread it, but I thought the first time we advised an engineer was needed was on the 19th December? If I've got that wrong then I apologise.

Re: Credit Where Credit is Due!!!

witsend — Tue, 11 Jan 2011 10:53:48 GMT

In which of my (I think 5) calls was that ?