https://community.plus.net/t5/Plusnet-Feedback/Madasafish-Customer-Service/m-p/771374#M23250 Hi Jim<BR />I wanted to be sure that 'my problem' was available to as many viewers as possible.<BR />I wish Madasafish reacted as quickly as you! Fri, 07 Jan 2011 19:08:26 GMT JohnGilham 2011-01-07T19:08:26Z https://community.plus.net/t5/Plusnet-Feedback/Madasafish-Customer-Service/m-p/771370#M23246 I have now been without email on one of my email addresses with Madasafish for four full days with no sign of it being fixed any time soon. I raised a ticket with them on Tuesday 4th Jan at 8:50am and have spoken to their technical help line on three occasions but to date I have just been told the problem has been passed to the networking team. I think I am expected to just sit back and wait for them to fix it in their own time. Their customer service is non existant and I am made to feel an idiot for not understanding that technical faults can take time to fix!<BR />I would not recommend Madasafish i anyone is considering a new ISP.<BR />I have been a customer for several years from when it was Freenetname and have only stayed with them as I have a domain name with them and its not simple to move but I think that time has come. Fri, 07 Jan 2011 18:37:44 GMT https://community.plus.net/t5/Plusnet-Feedback/Madasafish-Customer-Service/m-p/771370#M23246 JohnGilham 2011-01-07T18:37:44Z https://community.plus.net/t5/Plusnet-Feedback/Madasafish-Customer-Service/m-p/771371#M23247 I have now been without email on one of my email addresses with Madasafish for four full days with no sign of it being fixed any time soon. I raised a ticket with them on Tuesday 4th Jan at 8:50am and have spoken to their technical help line on three occasions but to date I have just been told the problem has been passed to the networking team. I think I am expected to just sit back and wait for them to fix it in their own time. Their customer service is non existant and I am made to feel an idiot for not understanding that technical faults can take time to fix!<BR />I would not recommend Madasafish i anyone is considering a new ISP.<BR />I have been a customer for several years from when it was Freenetname and have only stayed with them as I have a domain name with them and its not simple to move but I think that time has come.<BR />I am also leaving this message on as many forums as possible. Potential customers beware. Fri, 07 Jan 2011 18:47:52 GMT https://community.plus.net/t5/Plusnet-Feedback/Madasafish-Customer-Service/m-p/771371#M23247 JohnGilham 2011-01-07T18:47:52Z https://community.plus.net/t5/Plusnet-Feedback/Madasafish-Customer-Service/m-p/771372#M23248 Does anyone have the CEO of Madasafish's email address as I need to get some help with ticket 38515352 and customer service and technical support talk to me as though i am an idiot. Fri, 07 Jan 2011 18:52:48 GMT https://community.plus.net/t5/Plusnet-Feedback/Madasafish-Customer-Service/m-p/771372#M23248 JohnGilham 2011-01-07T18:52:48Z https://community.plus.net/t5/Plusnet-Feedback/Madasafish-Customer-Service/m-p/771373#M23249 Posts merged - please keep your problem in one place Fri, 07 Jan 2011 19:03:34 GMT https://community.plus.net/t5/Plusnet-Feedback/Madasafish-Customer-Service/m-p/771373#M23249 Oldjim 2011-01-07T19:03:34Z https://community.plus.net/t5/Plusnet-Feedback/Madasafish-Customer-Service/m-p/771374#M23250 Hi Jim<BR />I wanted to be sure that 'my problem' was available to as many viewers as possible.<BR />I wish Madasafish reacted as quickly as you! Fri, 07 Jan 2011 19:08:26 GMT https://community.plus.net/t5/Plusnet-Feedback/Madasafish-Customer-Service/m-p/771374#M23250 JohnGilham 2011-01-07T19:08:26Z https://community.plus.net/t5/Plusnet-Feedback/Madasafish-Customer-Service/m-p/771375#M23251 Hi JohnGilham,<BR />I'm very sorry about that, the email should now be back up and working - please let us know if that's not the case and we'll investigate further for you. I'll make sure to have a word with the agents you talked to and feed back regarding your experience here. Mon, 10 Jan 2011 09:26:34 GMT https://community.plus.net/t5/Plusnet-Feedback/Madasafish-Customer-Service/m-p/771375#M23251 orbrey 2011-01-10T09:26:34Z https://community.plus.net/t5/Plusnet-Feedback/Madasafish-Customer-Service/m-p/771376#M23252 Thanks Matt, I appreciate your help, just wished I had posted here rather than raising a ticket as it seems they don't get looked at, or at least it doesn't appear that way. Mon, 10 Jan 2011 22:26:49 GMT https://community.plus.net/t5/Plusnet-Feedback/Madasafish-Customer-Service/m-p/771376#M23252 JohnGilham 2011-01-10T22:26:49Z