topic Re: Charges in Plusnet Feedback

Charges

Ammy — Wed, 05 Jan 2011 19:08:40 GMT

Advice to those staying with this outfit. Check you bills carefully. Having waited months for a rebate after being charged for an 0845 number, I now find that Iam being charged for calls to the adjoing exchange. Why have an "all inclusive" account if local calls are still being charged

Re: Charges

pierre_pierre — Wed, 05 Jan 2011 19:15:30 GMT

what type of call package are you on and what do you mean by an adjoining exchange and when did you do it
I am on a Legacy package 240 which is 240 mins 24/7, but only get 0870 free, have to pay for 0845 (except to PN)

Re: Charges

orbrey — Thu, 06 Jan 2011 09:44:00 GMT

Hi there,
I can see that some local calls are incorrectly showing as charged on your itemised bill, though we haven't yet billed for those calls. We've now got a problem raised (ID 65169), I'll make sure to keep you updated.