topic Re: Left Plusnet but now i'm back. in Plusnet Feedback

Left Plusnet but now i'm back.

Alxns — Thu, 30 Dec 2010 07:56:46 GMT

Well its not been that plusnets service has been bad
but i've been offered a much better deal
i was looking to get a new phoneline in my new property
plusnet wanted £50 a.s.a.p or they couldn't set up my service while still charging me £27 a month and taking it out 6 days later than it states and incurring me 35 quid in bank charges
while the other isp is defering the payment intill 2 weeks after the line is fitted and service is active.
while costing only 19.50 a month.
Anyways wish you all the best
kyle.

Re: Leaving Plusnet

jojopillo — Thu, 30 Dec 2010 16:14:28 GMT

Aw KyleS,
Anything we can do to persuade you otherwise?
Jojo

Re: Leaving Plusnet

Alxns — Tue, 29 Mar 2011 21:53:32 GMT

Can i come back?
jesus i've had a bad time of it

Re: Leaving Plusnet

Steve — Tue, 29 Mar 2011 22:10:07 GMT

I'm sure you will be welcomed back for sure :), Was It TalkTalk you went to?

Re: Leaving Plusnet

Alxns — Tue, 29 Mar 2011 22:14:35 GMT

o2 then they did me over with a £190 bill :S
so i left and went to talktalk but the thottling is unreal it is even worse than it used to be
i can't take it anymore tbh
but since i'm with there LLU service will i not have to do a return to donor and stuff?
not sure how this is going to work i just don't want a massive bill.
adie:quote

Re: Leaving Plusnet

Steve — Tue, 29 Mar 2011 22:19:28 GMT

Its certainly a pita when you move around trying to get the best deal, I'm not sure how It will work but I'm sure Plusnet can bring you back over but you may lose your number, I moved to Talk Talk for the benefit of being cheaper and LLU but In all honesty I ended up back here and with nothing In my wallet by the time they all had a piece of me, All for a better bargain, Or so I thought. JoJo will be able to tell you exactly what you need to do and keep you right

Re: Leaving Plusnet

Alxns — Tue, 29 Mar 2011 22:24:54 GMT

Well aslong as i can get off this dreadful service thats fine if i have to lose my number i keep getting weird/creepy marketing calls lol.

Re: Leaving Plusnet

Steve — Tue, 29 Mar 2011 22:31:47 GMT

I ended up giving plusnet 50 quid just so I could get back quicker, Cant remember exactly how this goes for your situation but I'm sure someone here will be able to give you more Info on how It works, So much happened to me that I cant remember lol, Welcome back though If you do come back.

Re: Leaving Plusnet

Peter_Vaughan — Tue, 29 Mar 2011 22:50:03 GMT

Kyle,
PN will be more than happy to take you back... however the costs will depend on what contract you signed with TT as they will demand a cancellation fee normally equal to the total contract cost.. They also drag their feet and often leave their marker on the line which stops you migrating.

Re: Leaving Plusnet

Alxns — Wed, 30 Mar 2011 00:47:59 GMT

Well i'm only like a week info the contract and it has a 30days no hassle so i should be fine i hope.

Re: Leaving Plusnet

carrot63 — Wed, 30 Mar 2011 01:21:42 GMT

Quote from: KyleS
Can i come back?
jesus i've had a bad time of it

Absolutely immortal! There has to be the genesis of PlusNets next ad campaign in this post.
Kyle - sincerely hope they get you fixed up as quickly and painlessly as possible.

Re: Leaving Plusnet

adamwalker — Wed, 30 Mar 2011 10:03:19 GMT

Hi Kyle,
How's it going? Are you still looking to come back? let me know and I'll jump in so we can make sure its done pain-free

Re: Leaving Plusnet

Alxns — Wed, 30 Mar 2011 11:29:26 GMT

Yep sure am
I'll give you guys a ring.

Re: Leaving Plusnet

adamwalker — Wed, 30 Mar 2011 11:49:49 GMT

cool, your best bet is to go for option 3 when you call (sales) they should be able to resurrect the old account (totally optional but possible) and get you back with us ASAP.
Adam

Re: Leaving Plusnet

Alxns — Wed, 30 Mar 2011 11:59:35 GMT

well the orders went through there was no connection fee so i think thats it sorted
i had to pay £11 up front and got 3 months free broadband so i'm told.

Re: Leaving Plusnet

adamwalker — Wed, 30 Mar 2011 12:00:59 GMT

Cool, did you sign up a new account or did you resurrect the old one?

Re: Leaving Plusnet

Alxns — Wed, 30 Mar 2011 12:04:57 GMT

CS said it wasnt on record
which is odd have i done the wrong thing here?

Re: Leaving Plusnet

adamwalker — Wed, 30 Mar 2011 12:40:05 GMT

Quote
which is odd have i done the wrong thing here?

No, its optional, just depends on whether you wanted the same login details as last time. Surprised they couldn't find you but it shouldn't make a difference really

Re: Leaving Plusnet

7up — Wed, 30 Mar 2011 17:10:05 GMT

Quote from: KyleS
o2 then they did me over with a £190 bill :S
so i left and went to talktalk but the thottling is unreal it is even worse than it used to be
i can't take it anymore tbh
but since i'm with there LLU service will i not have to do a return to donor and stuff?
not sure how this is going to work i just don't want a massive bill.
[Moderator's note by Adie (Adiewoo): Full quote of preceding post removed, as per Forum Rules ]

Get a dongle instead.

Re: Leaving Plusnet

Alxns — Wed, 30 Mar 2011 23:31:52 GMT

I actually have 2