topic Re: Qriocity Video on Demand in Plusnet Feedback

Qriocity Video on Demand

glloyd — Tue, 28 Dec 2010 20:49:50 GMT

I've been trying to watch movies on Sonys Qriocity video streaming service but I can't watch more than ten seconds on HD or SD videos without it stopping to re buffer. I've tried this over several days and at different times of the day with the same results. My sinc speed is well high enough at 14 meg so I'm wondering if the problem is with PlusNet traffic management. Any thoughts please because I've wasted nearly £15 so far.

Re: Qriocity Video on Demand

Oldjim — Tue, 28 Dec 2010 20:57:54 GMT

Have you tried running Wireshark to see what it is seen as

Re: Qriocity Video on Demand

glloyd — Tue, 28 Dec 2010 21:53:44 GMT

It's running into a Sony Blue Ray player so can't run Wireshark.

Re: Qriocity Video on Demand

Peter_Vaughan — Wed, 29 Dec 2010 08:56:01 GMT

You need to raise a ticket and ask if the Sonys Qriocity video streaming service is in gold or treated as normal traffic (i.e. throttled).

Re: Qriocity Video on Demand

jelv — Wed, 29 Dec 2010 10:21:00 GMT

Quote from: glloyd
It's running into a Sony Blue Ray player so can't run Wireshark.

Not true, but it's not so easy. You need to get hold of a HUB, not a switch. You need a PC and the Blue Ray player plugged in to the hub and the hub uplinked to your router. A hub echos all traffic to all ports so you can now use wireshark on the PC to monitor the traffic from the Blue Ray player.
Where you get a hub from might be another matter. You need to be careful as a lot of posting on eBay called hubs are in fact switches. I think you will find hubs will generally only be 10BASE-T (not 100mbps) - slower than your internet connection but fine for the purposes of investigating your problem. Netgear EN104TP or 3COM OfficeConnect are examples of such a boxes.

Re: Qriocity Video on Demand

glloyd — Wed, 29 Dec 2010 10:23:04 GMT

It definately traffic shaping as it was fine after midnight but I aint going to stop up all night to watch films.

Re: Qriocity Video on Demand

jelv — Wed, 29 Dec 2010 10:33:08 GMT

Just dug out the hub I have used in the past for a similar problem (Wireshark couldn't see all the VPN traffic), it's a Linksys 5-port Workgroup Hub.

Re: Qriocity Video on Demand

adamwalker — Fri, 31 Dec 2010 10:54:51 GMT

glloyd,
I've just checked your account and can see that you've been asked to run Qriocity on your PC, apologies I know this isn't possible. I've passed the ticket back internally to the right team. We'll check our traffic management system and let you know how this is currently prioritised and if we can see a need to change the priority.

Re: Qriocity Video on Demand

glloyd — Fri, 31 Dec 2010 12:47:48 GMT

Thanks Adam, what would we do without you. Now you understand why customers get frustrated.

Re: Qriocity Video on Demand

adamwalker — Fri, 31 Dec 2010 13:04:31 GMT

Quote
Now you understand why customers get frustrated.

I certainly can when things like this happen. I've given the agents who dealt with the ticket some feedback on how it could have been handled better.

Re: Qriocity Video on Demand

glloyd — Sat, 01 Jan 2011 13:15:28 GMT

Seems to be going back and forth again withone agent wanting me to download a film beween 8.30am and 5.30pm, no problem I can do that. But that was followed by another reply saying it's been passed to the correct department for a reply. Crazy

Re: Qriocity Video on Demand

orbrey — Mon, 03 Jan 2011 09:36:14 GMT

Hi glloyd,
Sorry about the delay on this, I'll make sure I chase it for you first thing tomorrow when everyone's back in the office.

Re: Qriocity Video on Demand

glloyd — Wed, 05 Jan 2011 09:56:35 GMT

What a bloody shambles C/S is these days. I asked a simple question which has resulted in no end of replies some from agents asking the same question as I asked. If they can't sort out a minor problem like this god help those with more serious problems.

Re: Qriocity Video on Demand

godsell4 — Wed, 05 Jan 2011 11:18:07 GMT

If the BR player is wireless, then you stand some hope of using a wireless laptop running Wireshark to capture the data from the BR player too. I used this method some years back to debug some traffic shaping issue with a PS2 game which had problems due to the PN traffic management,

Re: Qriocity Video on Demand

orbrey — Wed, 05 Jan 2011 11:39:13 GMT

If you use a Thomson router you can mirror network traffic from one port to another, basically meaning that if the Blu-ray player is on port 3 then you can wireshark the traffic using a PC on port 4. Log in to the CLI (via telnet) on the Thomson and run the following:


:eth switch mirror capture port 3
:eth switch mirror ingress port 4 state enabled 
:eth switch mirror egress port 4 state enabled

To disable it again afterwards just run the same commands with "state=disabled" after each:


:eth switch mirror capture port 3 state disabled
:eth switch mirror ingress port 4 state disabled 
:eth switch mirror egress port 4 state disabled

Though I believe you may have been offered an alternative option on the ticket, please let us know which you'd prefer.

Re: Qriocity Video on Demand

glloyd — Wed, 05 Jan 2011 16:19:49 GMT

I don't have a Thompson router. I don't know which alternative you are refering to unless it's me downloading a film while my connection is monitored. If it is I've heard nothing since it was suggested. I think you also need to look at Utube. I don't use it much but yesterday I was watching a short video on about three minutes and that stopped a few times to rebuffer.
I have no problem downloading a film, all you need do is ring at any time after 9.00am

Re: Qriocity Video on Demand

glloyd — Thu, 06 Jan 2011 11:46:37 GMT

HELLO ANYONE THERE??? What does it take to get a simple problem sorted these days, migration?

Re: Qriocity Video on Demand

orbrey — Thu, 06 Jan 2011 12:13:30 GMT

Hi glloyd, sorry I didn't get back to you yesterday - I'll arrange for this to happen this afternoon for you so we can start looking at a signature. I'll give you a ring when we're all set up and ready for the film to be downloaded.

Re: Qriocity Video on Demand

skyflyer — Fri, 07 Jan 2011 16:32:46 GMT

Just found this thread after raising -basically - exactly the same support ticket
It seems almost certain that traffic shaping sees this as something other than video streaming which of course should be available at full line speed - I get 3Mbps and Qriocity suggest only 1.5 should be needed to watch a film.
I have no trouble watching iPlayer.
I think the point is - to Plusnet - that this isnt going to be a problem just for me and glloyd! Any Plusnet customers buying a new sony DVD/BD or TV will expect to have this capability - that is why i chose the 60GB monthly download option! I cant believe there are just two of us!
Plusnet need to talk to Sony to (and probably Lovefilm as well, that's another option available to stream from) make sure that their video streaming is seen as such and not as P2P filesharing which is what I think it probably thinks it is!
GC

Re: Qriocity Video on Demand

glloyd — Sat, 08 Jan 2011 11:27:41 GMT

I'm not sure because I've had to feed back yet but it could be fixed as I watched a film last night with no problem. I've watched some trailers on Love Film and they seemed to be OK.