topic Re: Please nudge a ticket (#37903888) in Plusnet Feedback

Please nudge a ticket (#37903888)

stallan — Thu, 16 Dec 2010 18:49:01 GMT

I've put a comment in the thread in the Fibre Trials section earlier this week, but no reply...
Nothing moved with regards to the ticket (even an acknowledgement would be good)
Ticket #37903888
Cheers

Re: Please nudge a ticket (#37903888)

avatastic — Thu, 16 Dec 2010 20:28:17 GMT

Hi stallan,
I know from experience that the trials tickets aren't monitored as actively as normal tickets and it may take up to 2 weeks to get a response on them.
Hopefully someone will notice now you've posted here and give it the required nudge.

Re: Please nudge a ticket (#37903888)

orbrey — Fri, 17 Dec 2010 09:18:51 GMT

Hi stallan,
As avatastic says, there's a delay on answering trial tickets at the moment but I'll give Dave a heads up for you today.

Re: Please nudge a ticket (#37903888)

grudkin — Fri, 17 Dec 2010 10:15:07 GMT

Other tickets are also not getting a responce either!
I have a ticket waiting regarding Interleaving!
Any Plusnet Staff care to take a look?
Ticket #37798121

Re: Please nudge a ticket (#37903888)

adamwalker — Fri, 17 Dec 2010 12:24:55 GMT

grudkin,
Jojo's picked this up already via your post in broadband and routers.

Re: Please nudge a ticket (#37903888)

stallan — Fri, 17 Dec 2010 17:04:50 GMT

Cheers Matt... I'd like to get on the trial before it closes or at least be registered from PN's perspective.

Re: Please nudge a ticket (#37903888)

matt_2k34 — Fri, 17 Dec 2010 17:32:03 GMT

from experience with plusnet
registering an interest you should be ok regardless
also, afaik the trial will run until PN has its own fibre product (uhm?)

Re: Please nudge a ticket (#37903888)

grudkin — Fri, 17 Dec 2010 22:36:58 GMT

Quote from: _Adam_Walker_
grudkin,
Jojo's picked this up already via your post in broadband and routers.

Really?
That's strange!
Seems like I got ignored!
Still no reply to Ticket #37798121