topic Re: VOIP - Poor support in Plusnet Feedback

VOIP - Poor support

nibor — Wed, 08 Dec 2010 19:10:35 GMT

why does it take so long for support questions to be answered in relation to broadband phone problems, have been waiting a couple of days now !!! has PN only got one person doing this !!
jim:orange all caps in title changed as per forum rules mod:end

Re: VOIP - Poor support

MisterW — Wed, 08 Dec 2010 19:18:56 GMT

Is it anything the forum might be able to help with ?
If so you might try posting in the Broadband Phone forum http://community.plus.net/forum/index.php/board,39.0.html

Re: VOIP - Poor support

dvorak — Wed, 08 Dec 2010 19:23:11 GMT

Quote from: nibor
why does it take so long for support questions to be answered in relation to broadband phone problems, have been waiting a couple of days now !!! has PN only got one person doing this !!

I think you might be right there.

Re: VOIP - Poor support

Santiago — Wed, 08 Dec 2010 19:51:09 GMT

They used to have only one person ~~interested~~ looking after this but he left.

@Nibor I would suggest you will get more help with VOIP on the froum than you will get from plusnet.

Re: VOIP - Poor support

nibor — Thu, 09 Dec 2010 06:57:37 GMT

Its possible password/account related issues at this stage so until that is sorted ...my sip is not registering.

Re: VOIP - Poor support

MisterW — Thu, 09 Dec 2010 09:47:35 GMT

Are you able to log in to your account at the voip portal https://voip.plus.net ?
Bear in mind that the sip password can be different from the one used to login to the voip portal. You can change it from there but you can not see what it currently is.

Re: VOIP - Poor support

adamwalker — Thu, 09 Dec 2010 14:10:11 GMT

nibor,
I'm not the best person to help you with this but I will flag this to contact centre management to get this some attention for you.

Re: VOIP - Poor support

mdean — Thu, 09 Dec 2010 15:58:31 GMT

Hi, I have now pick up you Question and if you are still having problem after the action that I have taken please update the question and PM me and I will look into this further for you.
I have also requested changes on how these type of questions are handled within the CSC.

Re: VOIP - Poor support

adamwalker — Fri, 10 Dec 2010 09:35:58 GMT

Cheers Martin,
nibor, let us know if you have any further issues with this, I'll keep an eye on this thread and give Martin a heads up again if need be.
Adam.

Re: VOIP - Poor support

nibor — Tue, 14 Dec 2010 06:40:28 GMT

Another support question added , still not answered when I looked last night since saturday.

Re: VOIP - Poor support

adamwalker — Tue, 14 Dec 2010 10:31:13 GMT

nibor,
Just checked your account, Martin picked this up early this morning and has dropped you a reply.
I can see this was raised back to us late on Friday, please bear with us as support response times are a little stretched at the moment but are improving.