topic Re: Plusnet and support in Plusnet Feedback

Plusnet and support

ksingam — Fri, 19 Nov 2010 10:37:45 GMT

I have an outstanding fault with plusnet and going on for weeks. The support seems to non-existent and incapable of sorting the problems. There is no email for james Bailey (complaints manager) to complain about the problem I am having. Plusnet seems to avoid publishing email addresses for important things. The service is terrible and am switching soon to fibre. I will not touch this isp again. Kamal

Re: Plusnet and support

adamwalker — Fri, 19 Nov 2010 10:53:39 GMT

Hi Kamal,
We don't publish staff e-mail addresses but you can always get in touch with us on here, by raising a ticket or calling our support centre.
I will alert James but we would need more details about the nature of your complaint, I am happy to assist you in this matter, as you may see from other posts I am helping a number of people to resolve long stading faults. I also seem to remember that we have spoken at some point in the past.

Quote
The service is terrible and am switching soon to fibre

FYI BT's fibre network should be available in your area from march next year and we are accepting triallists, please visit here if you're interested: http://portal.plus.net/wizard/?wizard_id=20

Re: Plusnet and support

James — Fri, 19 Nov 2010 11:08:13 GMT

Kamal - I'm here if you need to get in touch with me - our normal complaints procedure is listed here:
http://www.plus.net/support/service/code_of_practice.shtml#complaintResolution
Otherwise, I'm sure Adam will be more than happy to help you out with anything that you need.

Re: Plusnet and support

john50 — Fri, 19 Nov 2010 12:02:05 GMT

Quote from: _Adam_Walker_

FYI BT's fibre network should be available in your area from march next year and we are accepting triallists, please visit here if you're interested: http://portal.plus.net/wizard/?wizard_id=20

Not wishing to hijack the op's thread. any trials happening in my area that might edge me above the 1.5 (very ish) speeds I believe there is some exchange upgrades due by about May

Re: Plusnet and support

adamwalker — Fri, 19 Nov 2010 16:47:22 GMT

Hi John50,
You can check here for availability: http://www.samknows.com/broadband/exchange_search if FTTC (fibre to the cabinet) or FTTP (fibre to the premises) is available you can request to be added to the trial on the link I posted above.