topic Re: Marketing Offers in Plusnet Feedback

Marketing Offers

Bigtime — Wed, 17 Nov 2010 17:27:39 GMT

In September i referred a friend,and the referral should have been actioned with the Refer 3 offer ?
I contacted support and was told no problem, we will get this added to both accounts
after two attempts to resolve the matter on the phone to customer service, I used the ask a question,
and raised a ticket.
The reply received was........."
Thank you for getting back to us.
My apologies for the delay in this matter, I have put the original ticket (ref: 35404307) back to our marketing department to action the discounts for you.
You can check your account online at http://my.plus.net find guides to our services at http://support.plus.net or check out our communirty at http://community.plus.net......................."
This matter has been running for nearly 2 months, Perhaps somebody at Plusnet would take ownership and resolve this
Thank you Barry King

Re: Marketing Offers

adamwalker — Thu, 18 Nov 2010 10:53:37 GMT

Hi Barry,

Quote
This matter has been running for nearly 2 months, Perhaps somebody at Plusnet would take ownership and resolve this

Yes, I'll jump on this for you. Apologies for this taking so long to resolve, this should be a relatively simple matter. So as always I'll try and identify where feedback and training can be given to the staff concerned.
I'll come back to you ASAP

Re: Marketing Offers

adamwalker — Thu, 18 Nov 2010 11:54:13 GMT

Just letting you know that I've added the referral and have added the appropriate discounts to the referred account for you.

Re: Marketing Offers

Bigtime — Thu, 18 Nov 2010 17:56:15 GMT

Thank you Adam one happy old customer,and more important.
A happy referral customer
Regards Barry King

Re: Marketing Offers

adamwalker — Fri, 19 Nov 2010 17:16:45 GMT

Thanks Barry