topic Re: Plusnet Protect in Plusnet Feedback

Plusnet Protect

CharlieSmirke — Mon, 15 Nov 2010 22:47:58 GMT

Has anyone else received an email today informing them that their Plusnet Protect has been cancelled for no reason? I got in touch and the best answer was to uninstall and install but the email says if I still have it running to uninstall it now. I don't want to uninstall and then not be able to get it back cos its cancelled! Any ideas?

Re: Plusnet Protect

adamwalker — Tue, 16 Nov 2010 09:19:01 GMT

Hi CharlieSmirke,
FYI We are aware of others affected by this, problem 64480 is already open and we're currently looking into this. I believe you should be fine to reinstall but please hang fire until I've gained some clarification.
Adam.

Re: Plusnet Protect

CharlieSmirke — Tue, 16 Nov 2010 10:06:45 GMT

Cheers-but am I still protected now (as best I can be with McAfee) or has it actually been cancelled? Will I still get updates?

Re: Plusnet Protect

adamwalker — Tue, 16 Nov 2010 10:10:37 GMT

This is what I need to gain clarification on, please bear with me as we need to do a little investigation before I can confirm that.

Re: Plusnet Protect

gswindale — Tue, 16 Nov 2010 10:31:16 GMT

Don't appear to have got that particular email, but I did get a notification from the control panel asking me to renew last night. Clicked the link and just got taken to the PN homepage.

Re: Plusnet Protect

Dom — Tue, 16 Nov 2010 10:45:58 GMT

If it's a decent, free, light-weight, and easy-to-use anti-virus package you're all after, then I'd suggest Microsoft Security Essentials. I've been using it since it was released and have no troubles at all. It's received good reviews as well.

Re: Plusnet Protect

adamwalker — Tue, 16 Nov 2010 12:04:23 GMT

that link seems to be broken Dom.

Re: Plusnet Protect

Dom — Tue, 16 Nov 2010 12:06:12 GMT

Not for me it isn't.
Lemme check it again...

...nope, working fine for me. Checked in Chrome and Firefox.

Re: Plusnet Protect

Strat — Tue, 16 Nov 2010 12:14:36 GMT

Works for me too.

Re: Plusnet Protect

adamwalker — Tue, 16 Nov 2010 12:39:30 GMT

Works fine for me now, odd...

Re: Plusnet Protect

adamwalker — Tue, 16 Nov 2010 12:52:39 GMT

Hi all, just to clarify your Mcafee should be working fine and allow you to reinstall its the system that sends notifications that's at fault here so the service itself should be unaffected.

Re: Plusnet Protect

gswindale — Tue, 16 Nov 2010 13:13:22 GMT

Does that apply in my case as well - I'm just being notified that I need to renew it.
I'd rather not have to uninstall & reinstall if at all possible.

Re: Plusnet Protect

adamwalker — Tue, 16 Nov 2010 13:22:22 GMT

If you've not received a notification you've not been affected, simple as that really. There's no other affects of this problem other than a few customers being sent irrelevant messages.
Adam.

Re: Plusnet Protect

gswindale — Tue, 16 Nov 2010 13:44:09 GMT

ok, but how do I get rid of the constant "renew now to stay protected" message?

Re: Plusnet Protect

pierre_pierre — Tue, 16 Nov 2010 14:07:51 GMT

sounds like PN got it off the back of a magazine and forgot to renew after the end of the trail period

Re: Plusnet Protect

stallan — Tue, 16 Nov 2010 14:49:34 GMT

Yep - happened to me now. Just started up the family PC the message appeared.

Re: Plusnet Protect

adamwalker — Tue, 16 Nov 2010 15:10:50 GMT

Quote
ok, but how do I get rid of the constant "renew now to stay protected" message?

I need to confer, keep closing them for now and I will come back with more info ASAP.

Re: Plusnet Protect

CharlieSmirke — Tue, 16 Nov 2010 15:15:38 GMT

Just got home after a phone call from PN telling me to sort the problem out I need to uninstall and re install. As you can see from my initial email I was very dubious about doing this but hey they're the experts. Uninstalled and ,of course, Mcafee won't let me install on this account. I hate to say I told you so but I told you so.

Re: Plusnet Protect

adamwalker — Tue, 16 Nov 2010 15:15:51 GMT

PS geofftswin,
Can you drop me a PM with your account username, adding your account details to the problem may help speed up the investigation process.

Re: Plusnet Protect

adamwalker — Tue, 16 Nov 2010 15:27:50 GMT

Quote
ok, but how do I get rid of the constant "renew now to stay protected" message?

I need to confer, keep closing them for now and I will come back with more info ASAP.