topic Re: Expand all tickets and related query in Plusnet Feedback

Expand all tickets and related query

Oldjim — Fri, 01 Oct 2010 14:43:09 GMT

I just spotted this link in the ACS thread https://portal.plus.net/surf/ so I thought I would try it and found to my surprise that surf option is set to restricted.
Funny I thought I don't remember setting that.
So I went to my tickets and put in two dates for viewing closed tickets within a date range
First problem - it doesn't like a start date 01/01/00 but is quite happy with 01/01/99
Second problem - there doesn't seem to be an option for expand all tickets so I can't do a search for "surf"
Finally - did I request it to be restricted or did the change to Value do it automaticaly
Using Firefox
[Moderator's note by Thomas (Be3G): thread moved to a more appropriate board.]

Re: Expand all tickets and related query

spraxyt — Fri, 01 Oct 2010 19:09:05 GMT

I think you've found a bug - any year 2000 date probably fails because '00' behaves the same as leaving it blank. However 31/12/99 works to cover the whole of year 2000.
The ability to expand all tickets disappeared when the revised Help Assistant was released. I think the facility places quite a large load on the database and portal servers.
I'm using FF too.

Re: Expand all tickets and related query

jelv — Fri, 01 Oct 2010 19:19:39 GMT

It's the first time I've looked at that since the new version arrived. It makes it almost impossible to find an old ticket
Much as I dislike popups, in this case opening a ticket in a pop-up when you view it would make it easier and actually reduce server load as when you hit back it wouldn't have to refresh the screen.