topic bt's service in Plusnet Feedback

bt's service

suffering — Mon, 15 Nov 2010 07:45:26 GMT

i lost the dialing tone on my phoneline 31st october, i was not sure at the time whether i should contact bt or plusnet so i tried bt who told me i was not a customer (don't know where this or any other months line rental money goes) tried plusnet but there was a 25 minute wait so raised a customer support fault nov 1st on another pc. having read the fault guides i carried out internal checks and asked again for bt to check line.
on nov 5th bt phoned to say that they would phone to arrange a visit since they would need access to home, bt turned up on an a unarranged visit on nov 8th when nobody was home?. i was informed yesterday 14th nov that bt will now attend on the 23rd nov.
suggestions.
give the option to supply another contact number when fault is raised, get a regulator to monitor bt's service they are either incompetent or overwhelmed with work.
thanks

Re: bt's service

pierre_pierre — Mon, 15 Nov 2010 08:07:25 GMT

Quote
give the option to supply another contact number when fault is raised, get a regulator to monitor bt's service they are either incompetent or overwhelmed with work.
thanks

correct to both and over worked has been like that for the last six months

Re: bt's service

adamwalker — Mon, 15 Nov 2010 09:35:58 GMT

Hi there suffering,
I'd like to look into this for you and help out where I can, plus I think some clarification is clearly needed.
Could you please send me a private message containing your username and I'll gladly do what I can.
Adam

Re: bt's service

suffering — Mon, 15 Nov 2010 10:32:13 GMT

Sorry Adam, was not sure how to send a pm, when i tried it could not be sent because i cannot see the verification letters which allow me to send the message ? my fault support number 36595181

Re: bt's service

adamwalker — Mon, 15 Nov 2010 11:23:15 GMT

Quote
Sorry Adam, was not sure how to send a pm, when I tried it could not be sent because i cannot see the verification letters which allow me to send the message

No problem, you might want to update your java client if you're unable to see those.
I've checked your account and can see that another engineer appointment has been booked so I can't really do anything until after that. I've set a reminder for me to check your account on the day of the visit.
Adam