topic Re: First class in Plusnet Feedback

First class

Roberto0151 — Thu, 11 Nov 2010 14:45:12 GMT

During a stormy spell this morning a tree branch broke off and brought down my phone line (and of course broadband).
Using a mobile phone I called PN at around ten past eleven and the Openreach van turned into my drive at twenty past twelve.
By about one fifteen the system was up and running again.
As the culprit was my tree I don't know if I shall be charged, but I certainly could not fault the service from PN or Openreach.

Re: First class

adamwalker — Thu, 11 Nov 2010 15:56:07 GMT

Hi Roberto0151,
This type of fault is raised with our suppliers as a 'damage report' the nature of these reports means that the cost to repair accidental damage, vandalism or 'force majeure' is covered in the vast majority of cases by BT.
I have to say I'm very impressed by the turnaround on this.
Adam

Re: First class

LiamM — Thu, 11 Nov 2010 15:57:34 GMT

That's exceptional! Very impressed.

Re: First class

MisterW — Thu, 11 Nov 2010 17:24:26 GMT

Now why can't BT give service like that ALL the time!!

Re: First class

TicnTac — Thu, 11 Nov 2010 21:06:17 GMT

Quote from: MisterW
Now why can't BT give service like that ALL the time!!

We know how now, wait for a storm or blame a tree, or of course vandalism

Re: First class

adamwalker — Fri, 12 Nov 2010 09:43:34 GMT

Quote
We know how now, wait for a storm or blame a tree, or of course vandalism

Put the chainsaw and the bolt cutters down Tim

Re: First class

TicnTac — Tue, 23 Nov 2010 21:17:19 GMT

Quote
Put the chainsaw and the bolt cutters down Tim

Spoil sport

Re: First class

adamwalker — Thu, 25 Nov 2010 15:18:53 GMT

It's worth bearing in mind especially with some severe weather on the way that some cases like this can and probably will take longer to resolve as sometimes tree surgeons and other contractors are needed. Once matters like this are reported the initial response from our suppliers normally comes very quickly.