topic Re: Flawless Home Move in Plusnet Feedback

Flawless Home Move

Alxns — Wed, 22 Sep 2010 10:05:24 GMT

Well i ordered a home move roughly 10 days ago via phone and no problem at all they said my phone would be connected on said date and same with my broadband today which they delivered on, so i went my new place everything works great
I can thankfully say theres been no trouble moving
was connected by 8am maybe it was before then but yeah
Few questions though i'm synced at
DownStream Connection - Speed 6880 kbps
UpStream Connection - Speed 448 kbps
does this mean i would be able to get more the 2mbps fixed line rate? i'm guessing roughly 3-3.5mbps
Heres a quick speed check with router stats

Uploaded with ImageShack.us
very good ping i must say
thanks plusnet .

Re: Flawless Home Move

BenTrimble — Wed, 22 Sep 2010 10:11:43 GMT

Thanks for the feedback!
You're assigned a 2Mbps profile by default during the training in period, this will lift in due course. Based on your current sync speed you'll get a 6Mbps profile, we've already lifted ours to 7150kbps to ensure we don't place any artificial restrictions on your service.

Re: Flawless Home Move

Alxns — Wed, 22 Sep 2010 10:17:00 GMT

Oh thats great news then
i'll just wait till the training peiord is over then

Re: Flawless Home Move

BenTrimble — Wed, 22 Sep 2010 10:26:53 GMT

Yeah, if you've got a good sync and the line stays stable then you could be done training within a few days so just keep an eye on your speeds maybe once a day and you'll see the increase in due course

Re: Flawless Home Move

Alxns — Fri, 24 Sep 2010 02:27:06 GMT

Quick update

everythings looking good so far.

Re: Flawless Home Move

adamwalker — Fri, 24 Sep 2010 10:38:08 GMT

Hey Alxns,
As you might have seen Ben has left the digital care team so give me a nudge if you see any other problems with your speeds.