topic Re: Questions (Tickets) email notifications NOT working in Plusnet Feedback

Questions (Tickets) email notifications NOT working

Wheel_nut — Fri, 05 Nov 2010 01:10:05 GMT

When a PlusNet agent updates a Question (Ticket), the last line of the update to the ticket says:
Exxxxd Exxxxxxz[Notification sent to: username@gmail.com]
.... but emails are not being sent or received.

Re: Questions (Tickets) email notifications NOT working

adamwalker — Fri, 05 Nov 2010 09:19:29 GMT

I'm going to test this on a few accounts and let you know what happens, we've not had any other reports of problems with this.
Adam

Re: Questions (Tickets) email notifications NOT working

jelv — Fri, 05 Nov 2010 09:45:06 GMT

Have you checked in your gmail spam folder?

Re: Questions (Tickets) email notifications NOT working

adamwalker — Fri, 05 Nov 2010 09:52:07 GMT

It will probably be in there mine is in my gmail spam folder, I'll get this raised. Now you mention it Jelv this has come up before I'm sure....

Re: Questions (Tickets) email notifications NOT working

jelv — Fri, 05 Nov 2010 10:14:24 GMT

Perhaps a guide to creating a gmail filter?

Re: Questions (Tickets) email notifications NOT working

adamwalker — Fri, 05 Nov 2010 11:34:37 GMT

Cheers jelv, good work.

Re: Questions (Tickets) email notifications NOT working

Wheel_nut — Fri, 05 Nov 2010 11:49:13 GMT

If it were a Gmail problem then surely I would still see the copy sent to my PlusNet Postmaster account. Yes?

Re: Questions (Tickets) email notifications NOT working

avatastic — Fri, 05 Nov 2010 12:08:51 GMT

I've not checked if the PN mail servers are dkim signed or not, or pass any SPF checks, but having those records in place will reduce the likelihood of mail being caught as spam.

Re: Questions (Tickets) email notifications NOT working

adamwalker — Fri, 05 Nov 2010 13:20:44 GMT

As far as I'm aware the system only sends it to your contact e-mail address. I've tested this with several e-mail addresses and it seems to send to them all just fine.

Re: Questions (Tickets) email notifications NOT working

Wheel_nut — Fri, 05 Nov 2010 20:45:11 GMT

Adam, All my notifications are indeed in my Gmail Spam folder. I think that PlusNet need to correct the issue of WHY Gmail is categorising PlusNet Support mail as Spam by default.
Jelv, Thank you for correctly diagnosing and suggesting the workaround to this problem.
R

Re: Questions (Tickets) email notifications NOT working

adamwalker — Mon, 08 Nov 2010 10:05:16 GMT

Wheel_nut,
As mentioned is happened before so I'll post back here as soon as I've got some more information.
Adam