topic Re: I Left Plusnet in Plusnet Feedback

I Left Plusnet

Ki — Thu, 28 Oct 2010 10:45:12 GMT

I can not believe I'm sat here even having to write this
After joining Pulsnet it was agreed that there was a problem from day one after 3 mounths this was not resolved
and my broadband was not fit for purpose even after i upgraded thinking i...... It was agreed that a prepayed envelope
would be sent and that i could cancel and return the router at no extra cost to my self !!! This was done admittedly ..(router never opened)
TODAY i payed the last outstanding bill so please Stop hounding me for money you are not going to get and a service that you never
provided that i could use,... Im now with another ISP and have been for a month and half with no problems what's so ever and a guaranteed speed's
30 days that if i was not happy i could leave!!!!! GOOD BYE PLUSNET and never to return.....
GET YOUR SHIT TOGETHER or loose all your customers

Re: I Left Plusnet

jelv — Thu, 28 Oct 2010 10:56:38 GMT

Which ISP have you gone to - another BT based one or LLU?

Re: I Left Plusnet

Alxns — Thu, 28 Oct 2010 12:30:36 GMT

Talktalk i guess.

Re: I Left Plusnet

gswindale — Thu, 28 Oct 2010 18:33:47 GMT

Well I'm a little confused - you left 1.5 months ago and only paid your last bill today and are complaining about them chasing you?
I don't know how you paid, but some banks have still not caught up with the times and if paying with online banking it could still take 3 days for the payment to get through. Therefore you have to be flexible with regards to correspondence that may cross in the post as it were.

Re: I Left Plusnet

Luzern — Fri, 29 Oct 2010 08:24:35 GMT

Quote from: Alxns
Talktalk i guess.

No need to b e offensive to the OP!

Re: I Left Plusnet

adamwalker — Fri, 29 Oct 2010 08:37:53 GMT

Ki,
I'm sorry to hear that you had these problems with us. If you still have some concerns about your billing please let me know and I'll be happy to look into it.
Adam

Re: I Left Plusnet

Alxns — Fri, 29 Oct 2010 13:19:57 GMT

Quote from: lucerne
Quote from: Alxns
Talktalk i guess.

No need to b e offensive to the OP!

lol
But to be honest i switched my mum to talktalk and they have been great so far in till a problem arises anyways :L