topic Re: so good you send them twice in Plusnet Feedback

so good you send them twice

whistler — Wed, 27 Oct 2010 11:50:34 GMT

why do PN allways send me every email twice?
why do PN allways send me every email twice?

Re: so good you send them twice

pierre_pierre — Wed, 27 Oct 2010 11:57:27 GMT

cause they send one to postmaster and one to your nominated default
cause they send one to postmaster and one to your nominated default

Re: so good you send them twice

adamwalker — Wed, 27 Oct 2010 12:08:54 GMT

whistler,
Check what addresses they were sent to and let us know if they are different. If this is annoying you we can give you some advice on getting around this.
Adam

Re: so good you send them twice

pierre_pierre — Wed, 27 Oct 2010 12:10:54 GMT

and check the envelope to address, mine doesnt show up in the e-mail index

Re: so good you send them twice

pierre_pierre — Wed, 27 Oct 2010 12:26:24 GMT

I spoke to soon
just got three, two to my Postmaster@username.free-online.co.uk and one to postmaster@usename.me.uk

Re: so good you send them twice

whistler — Wed, 27 Oct 2010 12:32:24 GMT

Quote from: _Adam_Walker_
Check what addresses they were sent to and let us know if they are different. If this is annoying you we can give you some advice on getting around this.

Each one is addressed to 2 addresses, postmaster@... and me@...

Re: so good you send them twice

ChrisL — Wed, 27 Oct 2010 14:27:30 GMT

Quote from: pierre_pierre
and check the envelope to address, ....

Re: so good you send them twice

pierre_pierre — Wed, 27 Oct 2010 15:14:09 GMT

and how do you think I knew who they were addressed to?

Re: so good you send them twice

Santiago — Wed, 27 Oct 2010 16:04:13 GMT

I have started to get two emails, one to username etc@f9.co.uk which is correct but I am also getting one now to username etc@force9.co.uk.
I had this issue a while ago and it was sorted (don't remember how)

Re: so good you send them twice

adamwalker — Wed, 27 Oct 2010 16:17:01 GMT

Oddball,
Yes, I do remember that happening in the past at some point, I'll get that looked into.
whistler,
How do you check your e-mail? do you use a client like Outlook or do you use webmail?

Re: so good you send them twice

whistler — Wed, 27 Oct 2010 16:27:51 GMT

outlook

Re: so good you send them twice

adamwalker — Thu, 28 Oct 2010 08:48:29 GMT

Thanks,
It sounds like your Outlook is set up to receive mail to both the postmaster address and your me@ address. I'd advise changing your settings to only pick up from the me@ address to stop this.
Please read these help pages as they should explain how to do it:
http://www.plus.net/support/email/email_explained.shtml
http://www.plus.net/support/email/setup/outlook_2007.shtml (for Outlook 2007)
http://www.plus.net/support/email/setup/outlook.shtml (for Outlook 2003)
If you end up struggling with this drop me a PM and I'll give you a call.
Adam

Re: so good you send them twice

pierre_pierre — Thu, 28 Oct 2010 16:12:14 GMT

why did I get two to the same adress on consecutive days?

Quote
Return-path: <padmin@pih-cronhost01.servers.plus.net>
Envelope-to: postmaster@peter.free-online.co.uk
Delivery-date: Tue, 26 Oct 2010 13:55:13 +0100
Received: from [212.159.7.38] (helo=mx.ptn-ipin03.plus.net)
by pih-inmx09.plus.net with esmtp (PlusNet MXCore v2.00) id 1PAj3Y-00046r-Ko
for postmaster@peter.free-online.co.uk; Tue, 26 Oct 2010 13:55:12 +0100
Received-SPF: None identity=pra; client-ip=84.92.1.97;
receiver=mx.ptn-ipin03.plus.net;
envelope-from="padmin@pih-cronhost01.servers.plus.net";
x-sender="autoemail@plus.net";

Quote
Return-path: <padmin@pih-cronhost01.servers.plus.net>
Envelope-to: postmaster@peter.free-online.co.uk
Delivery-date: Wed, 27 Oct 2010 13:04:44 +0100
Received: from [212.159.7.39] (helo=mx.ptn-ipin04.plus.net)
by inmx14 with esmtp (PlusNet MXCore v2.00) id 1PB4kG-0007vS-2G
for postmaster@peter.free-online.co.uk; Wed, 27 Oct 2010 13:04:44 +0100
Received-SPF: None identity=pra; client-ip=84.92.1.97;
receiver=mx.ptn-ipin04.plus.net;
envelope-from="padmin@pih-cronhost01.servers.plus.net";

plus one to my other address

Quote
Return-path: <padmin@pih-cronhost01.servers.plus.net>
Envelope-to: postmaster@peter.me.uk
Delivery-date: Wed, 27 Oct 2010 13:04:57 +0100
Received: from [212.159.7.38] (helo=mx.ptn-ipin03.plus.net)
by inmx18 with esmtp (PlusNet MXCore v2.00) id 1PB4kT-0006Ih-30
for postmaster@pete.me.uk; Wed, 27 Oct 2010 13:04:57 +0100
Received-SPF: None identity=pra; client-ip=84.92.1.97;
receiver=mx.ptn-ipin03.plus.net;
envelope-from="padmin@pih-cronhost01.servers.plus.net";
x-sender="autoemail@plus.net";

Re: so good you send them twice

adamwalker — Fri, 29 Oct 2010 10:41:13 GMT

pierre_pierre,
There's no obvious reason that I can either see or think of. I'll have to look into that and get back to you.
Adam

Re: so good you send them twice

whistler — Sun, 31 Oct 2010 08:59:52 GMT

Quote from: _Adam_Walker_
It sounds like your Outlook is set up to receive mail to both the postmaster address and your me@ address.

Nope. My outlook is set up to receive from just my me@ address. The reason I'm getting them twice is cos you're sending them twice. As I said in post #5 you send me TWO - BOTH addressed to TWO addresses, postmaster@ and me@. i.e. you're actually sending FOUR - two to postmaster@ which I DON'T get and TWO to me@ which I DO get.

Re: so good you send them twice

pierre_pierre — Sun, 31 Oct 2010 17:57:12 GMT

not so,the postmaster on is the second which goes to your default

Re: so good you send them twice

adamwalker — Mon, 01 Nov 2010 10:03:11 GMT

pierre_pierre is right, as you said yourself:

Quote
Each one is addressed to 2 addresses, postmaster@... and me@...

If you've not done so already have a read of the help page I linked you to and left me know following that if you have any questions about how to remedy this.
Adam

Re: so good you send them twice

whistler — Tue, 09 Nov 2010 17:16:06 GMT

Quote from: _Adam_Walker_
pierre_pierre is right, as you said yourself:
Quote
Each one is addressed to 2 addresses, postmaster@... and me@...
If you've not done so already have a read of the help page I linked you to and left me know following that if you have any questions about how to remedy this.

Sorry Adam you've lost me there - I don't understand what point you're making and I'm afraid I don't understand what PP is saying. Yes I've read the links and all they tell me is how to set up outlook which I already know how to do.
Can you elaborate?

Re: so good you send them twice

MrT — Tue, 09 Nov 2010 20:39:30 GMT

Apologies if I've misunderstood something here.
Mail to the postmaster@ account is probably being redirected to your me@ account.
So delete the postmaster@ account and you will then only receive 1 copy of each email.
Again, apologies if I've missed something.

Re: so good you send them twice

adamwalker — Wed, 10 Nov 2010 11:07:23 GMT

No problem,
Just to clarify on what whistler quoted me on there is that 2 messages have been received each of these has been received on to two separate e-mail addresses (me@.... and postmaster@...) you have received both as your mail client (Outlook/Outlook Express etc) is set to pick up messages from both of these addresses.
The help page link I provided should describe how to, by using mailboxes set up your mail client to separate these messages or if you prefer only to receive mail addressed to the me@ address.
Please let me know if anyone is still struggling with this and I'll do what I can to help.
Adam