topic Re: 23 Days and waiting in Plusnet Feedback

23 Days and waiting

sbsdegb1 — Wed, 08 Sep 2010 10:18:31 GMT

Well its now 23 days since I placed my order ans still no broadband. I have been promised an update on Friday but no guarantee that it will be sorted. Apparently its BT;s fault. They have issues at the exchange. Maybe its only me that thinks 23 days is slightly excessive but no one else seems to think so.

More annoying is that I had broadband on this line until I decided to switch providers. So I can't understand how my line that had broadband on now has issues.
Can anyone beat 23 days (25 by the time I hear from PN again with some news) or am I the current record holder

Re: 23 Days and waiting

adamwalker — Wed, 08 Sep 2010 11:56:33 GMT

As far as I'm aware you should have had this issue sorted yesterday.
I'm going to look at this now and reply back to your original thread: http://community.plus.net/forum/index.php/topic,88563.0.html
BTW you may find that this thread will get merged with that one shortly.
Adam.

Re: 23 Days and waiting

sbsdegb1 — Wed, 08 Sep 2010 13:21:57 GMT

Hi Adam
Someone called John rang me and said that BT didn't know what the problem was and that they would give PN an update on Friday 10th. Originally they had told him 20th apparently

Re: 23 Days and waiting

adamwalker — Wed, 08 Sep 2010 14:55:02 GMT

Hi sbsdegb1,
Please check the response to your other thread: http://community.plus.net/forum/index.php/topic,88563.0.html would be beneficial to keep the discussion on one thread.

Re: 23 Days and waiting

Strat — Wed, 08 Sep 2010 14:56:54 GMT

Moderators Note
Thread locked in favour of the one linked to by Adam.