https://community.plus.net/t5/Plusnet-Feedback/OTELO/m-p/745722#M20513 They are in CISAS <A href="http://www.cisas.org.uk/Membercompanies-2_e.html" target="_blank">http://www.cisas.org.uk/Membercompanies-2_e.html</A> which is one of the two approved by Ofcom - the other of course is Otelo Tue, 19 Oct 2010 21:37:01 GMT Oldjim 2010-10-19T21:37:01Z https://community.plus.net/t5/Plusnet-Feedback/OTELO/m-p/745721#M20512 Any reason Plusnet don't want to be a member of OTELO?<BR />Unless I've missed it somewhere they don't appear to be on the members directory.<BR />This doesn't bode well with me and it shouldn't with others.<BR />Service Providers need to be answerable to someone. Tue, 19 Oct 2010 21:32:19 GMT https://community.plus.net/t5/Plusnet-Feedback/OTELO/m-p/745721#M20512 dannyflounders 2010-10-19T21:32:19Z https://community.plus.net/t5/Plusnet-Feedback/OTELO/m-p/745722#M20513 They are in CISAS <A href="http://www.cisas.org.uk/Membercompanies-2_e.html" target="_blank">http://www.cisas.org.uk/Membercompanies-2_e.html</A> which is one of the two approved by Ofcom - the other of course is Otelo Tue, 19 Oct 2010 21:37:01 GMT https://community.plus.net/t5/Plusnet-Feedback/OTELO/m-p/745722#M20513 Oldjim 2010-10-19T21:37:01Z https://community.plus.net/t5/Plusnet-Feedback/OTELO/m-p/745723#M20514 As Ojdjim says we're a member of CISAS rather than OTELO, our code of practice gives you the details about this here: <A href="http://www.plus.net/support/service/code_of_practice.shtml#complaintResolution" target="_blank">http://www.plus.net/support/service/code_of_practice.shtml#complaintResolution</A> Wed, 20 Oct 2010 08:04:02 GMT https://community.plus.net/t5/Plusnet-Feedback/OTELO/m-p/745723#M20514 Chris 2010-10-20T08:04:02Z