topic Re: plusnet/quidco in Plusnet Feedback

plusnet/quidco

dark1 — Sun, 05 Sep 2010 10:22:02 GMT

Hi all, I registered with plusnet through quidco (£28 cashback) but after approx 5 weeks response from quidco is that plusnet "cannot trace transaction- order reference not found or does not exist" If thats the case then how am I on this site. very disappointed with plusnets response to this. has anyone else had same experience?

Re: plusnet/quidco

nadger — Sun, 05 Sep 2010 10:55:25 GMT

Welcome to the forums
Hope you get the matter resolved but membership of these forums is, at the end of the day, priceless

Re: plusnet/quidco

Dom — Mon, 06 Sep 2010 08:51:16 GMT

Quote from: dark1
Hi all, I registered with plusnet through quidco (£28 cashback) but after approx 5 weeks response from quidco is that plusnet "cannot trace transaction- order reference not found or does not exist" If thats the case then how am I on this site. very disappointed with plusnets response to this. has anyone else had same experience?

Perhaps look at your PN bill and get an order number from there, then send it to Quidco. I use Quidco and have never had a problem with them. I got £80 cash-back for buying a T-Mobile phone the other day.

Re: plusnet/quidco

dark1 — Mon, 06 Sep 2010 10:11:09 GMT

Hi Dom, sent the order number and all details to quidco early on but it's plusnet that denies any knowledge of the transaction, therefore as i say, how can I be connected and on this site etc.? Maybe its a ploy to get custom?

Re: plusnet/quidco

Dom — Mon, 06 Sep 2010 10:27:27 GMT

Hmm, that's strange. So as you're connected to the internet through PN, perhaps you could ask for your order number from PN directly. You must have one, or else you wouldn't be online!
Or perhaps you didn't have cookies enabled (or some other technical problem) when you clicked through to the PN site from Quidco, and so the transaction wasn't logged.

Re: plusnet/quidco

adamwalker — Mon, 06 Sep 2010 10:33:22 GMT

Hi all,
Yes, cookies have caused this kind of problem before. We'd have no reason to deny the creation of your account or any transactions being made so let us know if you need any more additional information from us

Re: plusnet/quidco

dark1 — Mon, 06 Sep 2010 15:39:04 GMT

Hi Adam, have sent all info required by quidco. Because of the response from plusnet to quidco as far as quidco is concerned the "claim" is now closed, therefore I take it I must put it down to experience unless plusnet are prepared to honour transaction somehow. Also thanks Dom for your input mate.
D