https://community.plus.net/t5/Plusnet-Feedback/Thank-you-Plusnet/m-p/740934#M19557 Hi MrT, <BR />Thanks very much for the kind words I shall pass them on to those concerned, I think a post in our internal recognition forum would not go amiss here <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Tue, 31 Aug 2010 16:19:27 GMT adamwalker 2010-08-31T16:19:27Z https://community.plus.net/t5/Plusnet-Feedback/Thank-you-Plusnet/m-p/740933#M19556 I joined Plusnet on 14 July. During my first ten days I watched my line speed fall and thought oh dear!<BR />I eventually raised a ticket (No 34423575) to try and get this sorted.<BR />Thanks to the help of several Plusnet Staff, the issues are now resolved and my line speed has doubled. Given the stats for my line it's probably as good as it's going to get until a new technology comes along.<BR />So I'll close the ticket and hope that the problem does not repeat.<BR />Again, thanks for all your help - the best Customer Service I've seen for a long time! <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Tue, 31 Aug 2010 16:07:35 GMT https://community.plus.net/t5/Plusnet-Feedback/Thank-you-Plusnet/m-p/740933#M19556 MrT 2010-08-31T16:07:35Z https://community.plus.net/t5/Plusnet-Feedback/Thank-you-Plusnet/m-p/740934#M19557 Hi MrT, <BR />Thanks very much for the kind words I shall pass them on to those concerned, I think a post in our internal recognition forum would not go amiss here <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Tue, 31 Aug 2010 16:19:27 GMT https://community.plus.net/t5/Plusnet-Feedback/Thank-you-Plusnet/m-p/740934#M19557 adamwalker 2010-08-31T16:19:27Z