topic Re: Very Happy , What about a loyalty present in Plusnet Feedback

Very Happy , What about a loyalty present

OldCrone — Sun, 28 Nov 2010 15:08:34 GMT

Hi,
I have been with plusnet for over 7 years (since the village got connected) , I have never had a free router etc etc. Do you think loyalty should be rewarded, or is that just 'old hat' and I am daft for entertaining such notions?

Re: Very Happy , What about a loyalty present

Oldjim — Sun, 28 Nov 2010 15:28:59 GMT

you can have a free router for the price of the postage and packing but you have to stay for 12 months afterwards otherwise you get charged for it

Re: Very Happy , What about a loyalty present

Sun, 28 Nov 2010 16:23:21 GMT

Just a year longer than me Old Crone and no, you are not daft at all. Time was that we used to get such perks as a new router or so much off our bill for 3 months but now things are different.
I reckon that you definitely deserve a new router at least so I hope that one of the staff will pick this up and send you one for Christmas.

Re: Very Happy , What about a loyalty present

pierre_pierre — Sun, 28 Nov 2010 17:08:46 GMT

And why should the people who live near Sheffield get every thing
soon be 12 years for me

Re: Very Happy , What about a loyalty present

Strat — Sun, 28 Nov 2010 17:12:21 GMT

...or the people who live in Sheffield get nothing even after 7 years

Re: Very Happy , What about a loyalty present

Oldjim — Sun, 28 Nov 2010 18:23:32 GMT

If they are really lucky they get time off for good behaviour - runs and hides quickly

Re: Very Happy , What about a loyalty present

Strat — Sun, 28 Nov 2010 19:49:24 GMT

A blizzard on you my friend

Re: Very Happy , What about a loyalty present

adamwalker — Mon, 29 Nov 2010 09:28:07 GMT

Hi all,
Old Crone,
We can't offer you routers for free I'm afraid, if we did I'm sure this thread would be inundated with other long standing customer's expecting the same.
Your loyalty is much appreciated all the same and as I would advise any happy customer of ours looking for rewards don't forget our referral scheme.
Adam

Re: Very Happy , What about a loyalty present

glloyd — Mon, 29 Nov 2010 10:34:17 GMT

This always seemed daft to me. If you are a new customer who has contibuted nothing to PlusNet sucess you get a free router. If you have stuck with them through good times and bad (and there has been a lot of bad times) you don't get a bean. So much for loyalty.

Re: Very Happy , What about a loyalty present

Strat — Mon, 29 Nov 2010 11:06:15 GMT

...it's because they're worth it

Re: Very Happy , What about a loyalty present

adamwalker — Mon, 29 Nov 2010 12:41:54 GMT

Quote
If you have stuck with them through good times and bad (and there has been a lot of bad times) you don't get a bean. So much for loyalty.

The longer you stay with us the more opportunities you have to refer. Are you aware that we do have some customers that have referred so heavily they don't actually pay us for their services?
I'll stop banging my drum now, my drumsticks have nearly worn down

Re: Very Happy , What about a loyalty present

glloyd — Tue, 30 Nov 2010 11:10:04 GMT

Adam, I don't think you have grasped the point. Referring is us working for you and providing you with more custom not PlusNet rewarding customers for loyalty. By the way had two TT reps call on Sunday during lunch so was not best pleased. However, they were offering free BB if you took up their phone for £15ppm.

Re: Very Happy , What about a loyalty present

john50 — Tue, 30 Nov 2010 11:22:47 GMT

50p off your monthly bill for each year up to a maximum of say 5 years= £2.50 per month loyalty saving.
Worth it on both sides I would have thought

Re: Very Happy , What about a loyalty present

Tue, 30 Nov 2010 11:40:36 GMT

Quote
Referring is us working for you and providing you with more custom not PlusNet rewarding customers for loyalty.

For me there is a lot of truth in this. Last year I even traveled about 80 or so miles to the east coast to set one up as the elderly gentleman was new to computers and was not able to install security and set up the broadband by himself. All my referrals have been good customers and have not had any of them leave. None of them have had to call in for advice or help as I have set them all up and if they have any problems they call me so yes, I 'earn' my referral money and Force 9 benefits by this.

Re: Very Happy , What about a loyalty present

adamwalker — Tue, 30 Nov 2010 13:08:13 GMT

Quote
Adam, I don't think you have grasped the point.

Hey George, yes obviously referrals are there to benefit us but primarily they are in place to benefit the customer.

Quote
Referring is us working for you and providing you with more custom not PlusNet rewarding customers for loyalty.

This is completely true bit its a negative way of looking at things, referrals are there for you and do benefit you too.