topic Re: New Help and Support Pages in Plusnet Feedback

New Help and Support Pages

Strat — Tue, 24 Aug 2010 07:51:15 GMT

If these are the changes that happened this morning I like them.
Nice and clean and tidy

Re: New Help and Support Pages

pierre_pierre — Tue, 24 Aug 2010 08:02:31 GMT

as it should be, what I have tried so far, no going through the maze, straight there

Re: New Help and Support Pages

Oldjim — Tue, 24 Aug 2010 08:40:58 GMT

For some reason it didn't log me in automatically but I agree much better
The only thing which caused me some aggro is that having got to the new window there was nothing to tell me that the previous window had changed and that was how you needed to raise a question
Another problem - if, instead of just clicking on the link I right click and select an option for opening it doesn't change the original page in Firefox

Re: New Help and Support Pages

adamwalker — Tue, 24 Aug 2010 08:59:14 GMT

Thanks for the feedback chaps,
I'll make sure this gets to the people that matter.

Re: New Help and Support Pages

nadger — Tue, 24 Aug 2010 09:17:58 GMT

Quote from: _Adam_Walker_
I'll make sure this gets to the people that matter.

But we already know about it, Adam

Re: New Help and Support Pages

adamwalker — Tue, 24 Aug 2010 09:35:45 GMT

OK then nadger, can you change the green bars from lime green to kiwi green please?

Re: New Help and Support Pages

Strat — Tue, 24 Aug 2010 09:36:53 GMT

You mean we don't matter

Re: New Help and Support Pages

pierre_pierre — Tue, 24 Aug 2010 10:00:23 GMT

Quote from: _Adam_Walker_
OK then nadger, can you change the green bars from lime green to kiwi green please?

I seem to remember when PN mucked up the forum, we can change the bars if we want to

Re: New Help and Support Pages

nadger — Tue, 24 Aug 2010 10:03:50 GMT

Quote from: _Adam_Walker_
lime green to kiwi green

There's a fruity thought, Adam

Re: New Help and Support Pages

mal0z — Tue, 24 Aug 2010 10:39:00 GMT

I agree, a cursary look and the pages seem very much better - well done chaps. I'll dive in deeper and seee if I can find any bad links etc etc
Well done John - I was almost rolling on the floor

Re: New Help and Support Pages

adamwalker — Tue, 24 Aug 2010 10:48:20 GMT

Maybe I should have said "I'll pass this to the guys that can make a difference" . In saying that and coming back on to topic the content and development bods that have put the hard work in on this rollout were already aware of this post when I went to point it out to them. Needless to say I was very impressed by that

Re: New Help and Support Pages

198kHz — Tue, 24 Aug 2010 10:58:02 GMT

Yep, them guys done good - I like it - apart from the green bits.

Re: New Help and Support Pages

GreenGiant — Wed, 25 Aug 2010 11:11:15 GMT

Good morning folks,
I tried to attach a .jpg [s/n graph from Routerstats] to an open question this morning and the new layout rejects it using some words I've forgotten, is it the new page or am "I" doing something wrong.
Any help would be appreciated as "Questions" sometimes take a while to get themselves answered when you're in a hurry!!
Regards, Bob.

Re: New Help and Support Pages

Oldjim — Wed, 25 Aug 2010 11:25:33 GMT

Just doing a test using an open question
First - clicking on "I need to add more details" takes you to the top of the page not the bottom where you need to take action
Second adding a picture worked but then I was taken back to the top of the page
This was with Firefox

Re: New Help and Support Pages

Steve — Wed, 25 Aug 2010 11:31:23 GMT

Yip as I said In my thread yesterday Its much better and 100% less confusing, I really like it, BUT how do you close a question?

Re: New Help and Support Pages

GreenGiant — Wed, 25 Aug 2010 11:34:31 GMT

Yes as you say Jim, up to the top, scroll down and enter the box and type, browse and attach, click add comment and it rejects both text and pic. Works ok if only text is added, has been working ok before changes! IE8.
Bob.

Re: New Help and Support Pages

Oldjim — Wed, 25 Aug 2010 11:40:36 GMT

Quote from: Steve
Yip as I said In my thread yesterday Its much better and 100% less confusing, I really like it, BUT how do you close a question?

Two ways apparently

Re: New Help and Support Pages

Steve — Wed, 25 Aug 2010 11:42:11 GMT

Hmmn Your first screenshot I only have View, No close next to It will try the other way.

Re: New Help and Support Pages

Chris — Wed, 25 Aug 2010 11:45:00 GMT

You can't close tickets if we've raised them manually from here, that might be why you haven't got the close link next to it.

Re: New Help and Support Pages

Steve — Wed, 25 Aug 2010 11:47:38 GMT

That's the reason then chris, Cheer's for that, Adam did open said ticket manually, Oldjim I attached 2 screenshot's in other post but it's irrelevant now.