topic Service status RSS feed? in Plusnet Feedback

Service status RSS feed?

johneason — Sun, 08 Feb 2009 12:20:09 GMT

Is the Service Status RSS feed still live? - My RSS reader has been flagging an error while trying to update for the last few days and I can't now find a link on the Status page to retrieve the feed properties. (It used to be http://usertools.plus.net/status/status.xml but that's now giving "Server returned timed out" on the validator page.)

Re: Service status RSS feed?

pierre_pierre — Sun, 08 Feb 2009 12:25:10 GMT

the RSS feed come from this server - This is an update to the previously reported problem with access to the Usertools and Usergroup websites.
Repairing the filesystem on the failed server has proven unsuccessful, as such we're now in the process of copying data onto new hardware from a backup.
We don't expect access to be fully restored until Monday unfortunately, we will provide a further update then.
Apologies for the continued inconvenience.
Kind Regards
Mand Beckett
Customer Support>http://07/02/2009 @ 15:55 Usertools/Usergroup Accessibility (55128) - UPDATE
This is an update to the previously reported problem with access to the Usertools and Usergroup websites.
Repairing the filesystem on the failed server has proven unsuccessful, as such we're now in the process of copying data onto new hardware from a backup.
We don't expect access to be fully restored until Monday unfortunately, we will provide a further update then.
Apologies for the continued inconvenience.
Kind Regards
Mand Beckett
Customer Support

Re: Service status RSS feed?

jelv — Sun, 08 Feb 2009 12:32:42 GMT

Not sure what that link was supposed to be!
The RSS feed comes from Usertools
http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=portal

Re: Service status RSS feed?

johneason — Sun, 08 Feb 2009 12:53:43 GMT

Quote from: jelv
Not sure what that link was supposed to be!
The RSS feed comes from Usertools
http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=portal

The link you've quoted above is just for the normal Service Status page. It's not a RSS feed address.
The link to the Service Status RSS Feeds on the UserTools page at http://www.plus.net/support/customer_service/community/user_community.shtml#usertools appears to be broken at the moment.

Re: Service status RSS feed?

jelv — Sun, 08 Feb 2009 13:22:13 GMT

The link I gave is exactly the link I intended to give which says:

Quote
Usertools/Usergroup Accessibility (55128) - UPDATE
This is an update to the previously reported problem with access to the Usertools and Usergroup websites.
Repairing the filesystem on the failed server has proven unsuccessful, as such we're now in the process of copying data onto new hardware from a backup.
We don't expect access to be fully restored until Monday unfortunately, we will provide a further update then.
Apologies for the continued inconvenience.
Kind Regards
Mand Beckett
Customer Support

Usertools is currently broken. Now how you expect a RSS feed to work from a server that is itself broken I'm not quite sure!

Re: Service status RSS feed?

pierre_pierre — Sun, 08 Feb 2009 14:00:49 GMT

my one was a link to Mands status, dont know where it went

Re: Service status RSS feed?

johneason — Sun, 08 Feb 2009 14:32:20 GMT

Ah ok. Apologies. I didn't actualy read the posting there! - I was expecting it to be the RSS feed.
Must be the cold weather!

Re: Service status RSS feed?

Wed, 11 Feb 2009 18:27:17 GMT

The alternative is to subscribe to service status e-mails, which I have done - they tend to come in very regularly.

Re: Service status RSS feed?

bobpullen — Wed, 11 Feb 2009 22:18:18 GMT

Generally speaking though poppy, if the RSS feed is broken then so is the email feed

Re: Service status RSS feed?

Colin — Thu, 12 Feb 2009 22:28:36 GMT

Yup, because the emails are generated from the RSS