https://community.plus.net/t5/Plusnet-Feedback/83-year-old-no-router/m-p/732024#M18639 I look after a referel&nbsp; who is a 83 year old lady we changed her account to adsl2+ and this took part on the 1st August she ordered a router and this still hasnt come the tracking number SZ228370514GB shown cant be found on the PO site.<BR />The account name is perk1 can someone confirm she is on adsl2+ and get her router out ASAP after all it been 12 days now Thu, 12 Aug 2010 22:03:52 GMT samuria 2010-08-12T22:03:52Z https://community.plus.net/t5/Plusnet-Feedback/83-year-old-no-router/m-p/732024#M18639 I look after a referel&nbsp; who is a 83 year old lady we changed her account to adsl2+ and this took part on the 1st August she ordered a router and this still hasnt come the tracking number SZ228370514GB shown cant be found on the PO site.<BR />The account name is perk1 can someone confirm she is on adsl2+ and get her router out ASAP after all it been 12 days now Thu, 12 Aug 2010 22:03:52 GMT https://community.plus.net/t5/Plusnet-Feedback/83-year-old-no-router/m-p/732024#M18639 samuria 2010-08-12T22:03:52Z https://community.plus.net/t5/Plusnet-Feedback/83-year-old-no-router/m-p/732025#M18640 I can't find an account with that username, could you get the correct one please? As soon as I have it I can see what's going on here.<BR /><I>Edit: Chris found the account for me, I've had a look and the router wasn't ordered as part of the account change process. I can't look back to see whether this is a system error but I'll definitely be keeping an eye out for any further examples. A ticket on the account was replied to earlier this morning and a new router has been ordered today. I'm very sorry for any inconvenience that the delay may cause.</I> Fri, 13 Aug 2010 08:17:07 GMT https://community.plus.net/t5/Plusnet-Feedback/83-year-old-no-router/m-p/732025#M18640 BenTrimble 2010-08-13T08:17:07Z