topic Re: good news for those who dont get PN e-mails in Plusnet Feedback

good news for those who dont get PN e-mails

pierre_pierre — Wed, 11 Aug 2010 18:34:13 GMT

Quote
Hello,
We've put together a great summer offer for you. If you recommend Plusnet broadband to a friend before 31st August we'll send you up to £100 in vouchers to spend at Dabs.com*.
Of course, you'll still get our normal referral discounts off your bill each month. And there's no limit to the number of people you can recommend, or the number of vouchers you can get.
Take a look at how much you could earn:
Service recommended Voucher value Monthly referral discount
Value = £25 + 25p a month
Extra = £50 + 50p a month
Pro = £100 + 50p a month
Simply pass your Plusnet username to anyone you think would benefit from award-winning broadband, and ask them to join us before 31st August. Once they're up and running we'll send your voucher to you.
What's more, your friends will get 3 months' broadband completely free^ if they join before 31st August.
All the best,
Nick Rawlings
Commercial & Marketing Director, Plusnet

Re: good news for those who dont get PN e-mails

Oldjim — Wed, 11 Aug 2010 20:22:22 GMT

Not having received it - thanks for the heads up.
But what on earth were Plusnet thinking about - they will never recoup the cost unless they are getting a massive discount. Who owns Dabs - BT
http://www.broadbandchoices.co.uk/gbp75-dabs-com-voucher-with-bt-broadband-170610.html

Quote
£75 Dabs.com voucher with BT broadband

Re: good news for those who dont get PN e-mails

pierre_pierre — Wed, 11 Aug 2010 20:26:30 GMT

the last one was for John Lewis Vouchers, -- now where have I heard that name?

Re: good news for those who dont get PN e-mails

Oldjim — Wed, 11 Aug 2010 21:08:46 GMT

Now this is interesting - just received this

Quote
Hello,
We've put together a great summer offer for you. If you recommend Plusnet broadband to a friend before 31st August we'll send you up to £100 in vouchers to spend at M&S*.
Of course, you'll still get our normal referral discounts off your bill each month. And there's no limit to the number of people you can recommend, or the number of vouchers you can get.
Take a look at how much you could earn:
Service recommended Voucher value Monthly referral discount
Value = £25 + 25p a month
Extra = £50 + 50p a month
Pro = £100 + 50p a month
Simply pass your Plusnet username to anyone you think would benefit from award-winning broadband, and ask them to join us before 31st August. Once they're up and running we'll send your voucher to you.
What's more, your friends will get 3 months' broadband completely free^ if they join before 31st August.
All the best,
Nick Rawlings
Commercial & Marketing Director, Plusnet

Re: good news for those who dont get PN e-mails

pierre_pierre — Wed, 11 Aug 2010 22:05:29 GMT

yup just got that one as well
the previous

Quote
Hello again,
Our £25 John Lewis voucher offer is ending soon
A quick note to remind you that this special offer is ending on Thursday. So tell your friends and family about Plusnet before midnight on 27th May and grab a £25 John Lewis voucher*. You'll get a voucher for every new customer who signs-up to Plusnet Extra or Plusnet Pro broadband and takes our Home Phone service on your recommendation.
Simply pass your Plusnet username to anyone you think would benefit from award-winning broadband, and ask them to join us before 27th May. And once they've joined us we'll post your voucher to you.
What's more, your friends will get 4 months' broadband completely free^ if they join before 27th May. So you've still got time to earn brownie points as well as your vouchers.
Of course you'll still get our normal referral discounts each month – £1 off your bill every month for anyone who signs up to Plusnet Extra or Pro as well as one of our Home Phone Talk Plans. Because there’s no limit to the number of people you can recommend, or the number of vouchers you can get, we could soon be paying you!
All the best

Re: good news for those who dont get PN e-mails

BenTrimble — Thu, 12 Aug 2010 07:52:11 GMT

Get referring and enjoy the vouchers
~~P.S. Regarding the topic, only those opted-in to emails are eligible for the offer so if you didn't get the email, you will only get the standard monthly referral bonus and not the one-off voucher.~~
Edit: Opted-out customers are now eligible, full details below

Re: good news for those who dont get PN e-mails

ITWorks — Thu, 12 Aug 2010 08:27:36 GMT

Quote from: Ben
P.S. Regarding the topic, only those opted-in to emails are eligible for the offer so if you didn't get the email, you will only get the standard monthly referral bonus and not the one-off voucher.

The thread title needs to be changed then.
This seems unfair to me. Looks like Plusnet value the customer who signs up to marketing emails much more than them that don't.
Regards
Mike

Re: good news for those who dont get PN e-mails

BenTrimble — Thu, 12 Aug 2010 08:38:28 GMT

~~The main reason is if you opt-out of notifications then we can't notify you to tell you that you have a voucher!~~
This won't be the last promotion that we run so if you have opted out then you can opt in here, just click on 'Email Communications Preference' and you'll get future notifications.
Edit: Opted-out customers are now eligible, full details below

Re: good news for those who dont get PN e-mails

Strat — Thu, 12 Aug 2010 08:40:08 GMT

There are those of us who are opted in but still don't receive such emails and haven't done for quite some time

Re: good news for those who dont get PN e-mails

bobpullen — Thu, 12 Aug 2010 08:44:20 GMT

Really Strat? Is that to the account associated with your Community Site username?

Re: good news for those who dont get PN e-mails

Lurker — Thu, 12 Aug 2010 08:44:52 GMT

Quote from: Ben
The main reason is if you opt-out of notifications then we can't notify you to tell you that you have a voucher

What an barmy thing to say - there are perfectly good mechanisms which you could have used to alert somebody to the fact that they had a voucher.
For example; you email folks to tell them that a referral discount has been applied to their account, you could have added a note telling them that they had received a voucher along with a link etc to collect/use it.
Who is running the coloured crayons dept at the moment? Isn't it only recently that they offered a guarantee of speeds rather than an estimate.
I'm not in the market for referring folks to PN, but this really does smack of thoughtlessness.

Re: good news for those who dont get PN e-mails

Strat — Thu, 12 Aug 2010 08:45:43 GMT

@Bob yes it is.
Should I have received this email?
I do receive spam notifications.

Re: good news for those who dont get PN e-mails

ITWorks — Thu, 12 Aug 2010 08:46:50 GMT

Quote from: Ben
The main reason is if you opt-out of notifications then we can't notify you to tell you that you have a voucher!

Hence why pierre_pierre posted this thread. Your are choosing to exclude people. When a person makes a referral you could email them a voucher or something similar. The above reply is very lame .
On something like this, why don't you post this in community news?
Regards
Mike

Re: good news for those who dont get PN e-mails

ITWorks — Thu, 12 Aug 2010 08:52:59 GMT

Quote from: Ben
Edit: Opted-out customers are now eligible, full details below

Much better Ben
Regards
Mike

Re: good news for those who dont get PN e-mails

BenTrimble — Thu, 12 Aug 2010 08:54:42 GMT

I've just had an update from our Marketing Team, we will now include customers who have opted out.
So any residential customer who refers another residential customer before the offer ends will be notified that they have a voucher.
Customers who received an email (opted in) will be sent the voucher that they were offered.
Customers who did not receive an email (opted out) will be contacted to choose which voucher they want.

Re: good news for those who dont get PN e-mails

bobpullen — Thu, 12 Aug 2010 09:03:21 GMT

Quote from: Strat
@Bob yes it is.
Should I have received this email?
I do receive spam notifications.

I'm looking into it now Strat, I'll let you know once I've done some digging...

Re: good news for those who dont get PN e-mails

Anonymous — Thu, 12 Aug 2010 09:04:29 GMT

Although to be fair if you look at the account page where you can select -

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I would prefer not to receive electronic communications about the special offers, promotions and services available from PlusNet

This is then qualified with -

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Please be aware that these communications may include offers that will lower the cost of your Internet access.

so it was not unreasonable to assume that opted out customers would NOT be interested in marketing offers such as the one being discussed !

Re: good news for those who dont get PN e-mails

Strat — Thu, 12 Aug 2010 09:06:29 GMT

Quote from: Bob
I'm looking into it now Strat, I'll let you know once I've done some digging...

Thanks Bob.
Something in the back of my ageing mind says Force9 vISP but that might be a wild goose chase.

Re: good news for those who dont get PN e-mails

bobpullen — Thu, 12 Aug 2010 09:28:57 GMT

Quote from: Strat
Something in the back of my ageing mind says Force9 vISP but that might be a wild goose chase.

Not far off the mark.
Your marketing address (until about two hours ago when you changed it) was set to use the force9.co.uk virtual domain. For reasons I've not been able to determine there were no entries for this address in our mail database. It's a little bizarre because it was certainly showing as active in Manage My Mail and there were working entries for the f9.co.uk and force9.net variants of your address.
I've fixed the database entries so the force9.co.uk addresses should start working again. If you want this switching off then you can do this yourself using Manage My Mail.
Apologies to everybody else for veering slightly off topic!

Re: good news for those who dont get PN e-mails

Strat — Thu, 12 Aug 2010 09:33:12 GMT

Thanks Bob.
The phrase 'let sleeping dogs lie' comes to mind so I won't be changing anything in that area.
....and apologies from me also.