topic Re: Thinking of leaving Plusnet - Any advice in Plusnet Feedback

Thinking of leaving Plusnet - Any advice

idlewis — Thu, 05 Aug 2010 20:05:57 GMT

I am thinking of leaving Plusnet in the new year so I can get Sky Broadband. I have sky TV and the prices are going up £3 a month not including VAT from September and the 20% hike in VAT in January and having £60 plus a month for entertainment and sport, getting a bundle will cost a lot less a month than it is now.
With the budget cuts possibly affecting my income in future years, this is the reason why I am thinking of leaving Plusnet. Any advice on this will be extremely useful.
Thanks
Idem

Re: Thinking of leaving Plusnet - Any advice

Apprentice — Thu, 05 Aug 2010 20:34:54 GMT

Make sure your exchange is provisioned for Sky LLU broadband, you do not want to be on their BT IPstream product called Connect.
Sam Knows > link for exchange search.

Re: Thinking of leaving Plusnet - Any advice

jmd — Thu, 05 Aug 2010 20:37:07 GMT

I have just moved to Sky from Plusnet because it worked out cheaper to get their "free" broadband............... only being with them 2 weeks though so cannot comment on them very much yet- speed was higher than PN at first but now varies. However I am a distance from exchange so did not expect any different.
The process on Sky's part was straightforward and the information they give is very clear and easy to understand. The router arrived a week before activation date.
I also changed my telephone line and calls over to them as they worked out cheaper and got a surprise as the first 3 months of "anytime" calls are free. I have had a few problems with the accounts side of things at PN regarding telephone though but I am hoping that is sorted.
They have a Skyuser Forum which is different to this one but informative. It is worth having a read of that before you decide.
I have kept a free email account ongoing with PN in case I decide to return! also in case I forgot to tell anyone new email address. And of course I can still come on here and meet my old friends!

Re: Thinking of leaving Plusnet - Any advice

Jaggies — Fri, 06 Aug 2010 01:45:20 GMT

Is the "free" Sky Broadband not restricted to 2GB a month?

Re: Thinking of leaving Plusnet - Any advice

idlewis — Fri, 06 Aug 2010 06:56:04 GMT

If I have the bundle with sky (TV, Telephone and Broadband) it is under £20 a month but if I just have broadband it is free 2GB or unlimited for £12 or £13 a month.

Re: Thinking of leaving Plusnet - Any advice

BenTrimble — Fri, 06 Aug 2010 08:31:57 GMT

I'm currently staying at a friend's house whilst I'm buying my new place (exchange on Monday!) and we have Sky free 2mbps broadband there. All I can say is it's absolutely horrendous. DNS lookups don't complete half the time, it's throttled very heavily in peak times across various protocols, pings are awful... I've reverted to my dongle from 3 and get a significantly better connection. Roll on Plusnet in my new place...

Re: Thinking of leaving Plusnet - Any advice

idlewis — Fri, 06 Aug 2010 09:38:53 GMT

What will you do when the Digital switchover happens? You either need to need to get Freeview or if you like Sport and/or Movies you need to get Sky or Virgin.

Re: Thinking of leaving Plusnet - Any advice

David_W — Fri, 06 Aug 2010 09:52:10 GMT

Ahh, not really! I can't have a dish so sky is unavailable to me but yesterday I bought a Humax HDR-FOX T2 which is a Freeview HD box with hard drive but importantly has the ability to use Sky Player so I should be able to subscribe to Sky and download the shows over the internet, a bit like iPlayer only with Sky. Not recommended on a package with low allowance but the 60Gb package should manage it quite well.
I wonder if Sky Player does full HD....

Re: Thinking of leaving Plusnet - Any advice

Fri, 06 Aug 2010 09:59:05 GMT

If you need more than 2GB and are on Value then would you not be better staying with PN? The reason is that you would have to pay additional amount to Sky for 'unlimited' anyway. This is assuming that 10GB is enough of course.
These days 2GB is a pathetically small amount when you consider all the Windows updates, antivirus and of course entertainment like watching iPlayer or listening to Spotify. Also, I can't imagine that their support is anywhere near what we get with Plusnet (even though we do have our gripes at times).
The other thing (AFAIK) is that to get the 'free' broadband you have to have one of their telephone products even if it is just using them for calls.

Re: Thinking of leaving Plusnet - Any advice

idlewis — Fri, 06 Aug 2010 10:03:48 GMT

I forgot to mention that I already have Telephone from Sky. I chose PN because it is one of the best buys from Which Magazine but Sky Broadband was not recommended.

Re: Thinking of leaving Plusnet - Any advice

Oldjim — Fri, 06 Aug 2010 10:11:04 GMT

Sky broadband is OK providing it is LLU - if it isn't avoid like the plague

Re: Thinking of leaving Plusnet - Any advice

BenTrimble — Fri, 06 Aug 2010 10:25:37 GMT

Quote from: idlewis
What will you do when the Digital switchover happens?

Freesat HD

Re: Thinking of leaving Plusnet - Any advice

drmiket — Fri, 06 Aug 2010 13:21:12 GMT

Quote
assuming that 10GB is enough of course

If you do *just* surfing over 6 or 7 hours a day, 10GB is not enough for using iPlayer or any streaming broadcast at all. You can watch a few short YouTube clips but that's it.
The way around it is to download the programmes during the small hours, in the free downloads time.
I think Plusnet would be fairer to consumers to "fess up" on this fact. People will easily over-shoot the limit and end up forking out another £5 or even £10 before they know it, given the new charging structure. Yes, they're in business to make a profit, but no-one likes getting unexpected bills. They deserve to be told, so they can choose.

Re: Thinking of leaving Plusnet - Any advice

Oldjim — Fri, 06 Aug 2010 13:35:10 GMT

Quote from: drmiket
. People will easily over-shoot the limit and end up forking out another £5 or even £10 before they know it, given the new charging structure.

That is completely wrong. The receive this email warning at 80% of the limit

Quote
You're approaching your product's broadband peak-time usage allowance of 10GB for this month. We've sent you this email to help you manage your usage, and ensure you don't face unexpected charges.
There's no limit on how much you can use, but once you've used your 10GB allowance, additional usage is charged at £5.00 per 5GB.

Re: Thinking of leaving Plusnet - Any advice

jmd — Fri, 06 Aug 2010 13:46:03 GMT

I checked my usage over the previous 3 mths before switching to Sky as I found I was not using anymore than the 2GB so felt that I could continue to mange that.

Re: Thinking of leaving Plusnet - Any advice

sassy62 — Sat, 07 Aug 2010 20:53:59 GMT

I have just had to ring plusnets sales team to find out what is on offer from plusnet...(after waiting for a call from plusnet since the 27th that never came) and I must admit I was dissapointed..
No 15gb package anymore
No paying a quid per GB if you go over..its now in 5Gb blocks..so if you go over by 1 you have to pay a fiver..
Limited options...either 10 gb or 60gb..
And the prices have gone up too
I dont know who is pulling the strings in management meetings there...but to be honest I think they are pulling them the wrong way...when I mentioned to the sales guy that with the fact your customer satisfaction ratings are really good now has come higher prices and less choice..
Dissapointing to say the lease as I really would have liked to come back...but they were nearly the most expensive company out there..
Seems im going to be stuck with talktalk after all...
Oh well............

Re: Thinking of leaving Plusnet - Any advice

adamwalker — Mon, 09 Aug 2010 08:26:51 GMT

Hi Peckham Pouncer,
We can go ahead with the original offer that you had with us, I can make some provision with our sales team to make sure that we can give you this (a prompt will be given if you provide your old username when speaking to us).
As per my PM I'm sorry that we've not been able to speak with each other yet but if you like I can arrange for a member of our sales team to contact you.
You don't have to be stuck with Talk Talk if you don't want to be.
Adam.

Re: Thinking of leaving Plusnet - Any advice

adamwalker — Wed, 11 Aug 2010 15:48:04 GMT

Hi PP,
As per our chat yesterday I though I'd best also update your thread as I've kicked off the order process now and will keep you updated each step of the way.
Adam.

Re: Thinking of leaving Plusnet - Any advice

sassy62 — Sun, 15 Aug 2010 17:24:31 GMT

Ok cheers Adam got that...
Confirmed with TT today that they will not cut me off until you have taken the line and broadband over..

Re: Thinking of leaving Plusnet - Any advice

BenTrimble — Mon, 16 Aug 2010 09:46:21 GMT

PP - Adam's off today and has asked me to update you in his absence. We haven't received a response from Talk Talk yet but that's normal at this stage. We'll let you know as soon as we have anything for you.