topic Not Impressed! in Plusnet Feedback

Not Impressed!

rlancett — Sat, 31 Jul 2010 13:38:04 GMT

Having had the phone line installed by BT on 26th July, I was told by plusnet that it would be a futher 5-7 days before the broadband would be activated. I gave plusnet a call today just to see when the broadband would be active. Have been told its now another 5-7 days!!! There has been no explanation why, I get the impression that they just forgot to get the internet ordered!

Re: Not Impressed!

nadger — Sat, 31 Jul 2010 15:38:45 GMT

Welcome to the forums.
Staff don't tend to visit the forums at the weekend but one should pick this up on Monday.
Is rlancett your Plusnet username?

Re: Not Impressed!

rlancett — Sat, 31 Jul 2010 16:42:14 GMT

Hi John,
rlancett is my username

Re: Not Impressed!

Oldjim — Sat, 31 Jul 2010 17:05:08 GMT

It would be a good idea to change your display name on the forum

Re: Not Impressed!

adamwalker — Mon, 02 Aug 2010 09:14:44 GMT

Hi darkxavier,
I'm just going to look into this one now. Will report back here ASAP as to what's happened.

Re: Not Impressed!

adamwalker — Mon, 02 Aug 2010 10:35:19 GMT

darkxavier,
Firslty please accept our apologies for the slight delay in the handling of your broadband order. Secondly as an explanation it looks like a completely unforeseen system problem stopped the progress of the order here. This could possibly be tied in to some problems I'm having manually placing a broadband order at the moment. I hope to be able to get this done a little later this afternoon.
I will report back when this is done so I can give you an idea of the lead time from here.

Re: Not Impressed!

rlancett — Tue, 03 Aug 2010 10:58:08 GMT

Hi Adam,
Any news?

Re: Not Impressed!

adamwalker — Thu, 05 Aug 2010 12:13:07 GMT

Hi,
Sorry for the delay in getting back to you. I've chased this up and the order should complete tomorrow.

Re: Not Impressed!

rlancett — Thu, 05 Aug 2010 20:01:40 GMT

Looks like there is now a fault on the phone line. When the line was connected up last week, the engineer made sure it was ok for broadband. This is turning into a nightmare!

Re: Not Impressed!

adamwalker — Fri, 06 Aug 2010 08:17:00 GMT

Hi again,
I can't see anything on the account about a fault, what issues are you experiencing? Let me know and I'll look into it.
PS the broadband order is still set to complete today. I'll give you a heads up when I see a confirmation come through.

Re: Not Impressed!

rlancett — Fri, 06 Aug 2010 10:01:58 GMT

Received an email yesterday saying there was a problem with my order. So i checked the order tracker which said i had a potential fault on the line. The line is working fine for phone calls.

Re: Not Impressed!

adamwalker — Fri, 06 Aug 2010 11:56:58 GMT

If I'm being honest I have no idea why that came through, however I'm going to advise that you ignore it so sorry for any confusion caused there.
I'll come back to you again when your broadband order completes.