topic Re: Move from BBYW2 to PlusNet Extra info please? in Plusnet Feedback

Move from BBYW2 to PlusNet Extra info please?

glloyd — Mon, 26 Jul 2010 09:47:16 GMT

If I move to PlusNet Extra from BBYW2 can I keep my web space, inclusive VOIP minutes and fixed IP address?

Re: Move from BBYW2 to PlusNet Extra?

Oldjim — Mon, 26 Jul 2010 09:48:17 GMT

yes definitely for two of them - I am not sure about the VOIP minutes

Re: Move from BBYW2 to PlusNet Extra?

MisterW — Mon, 26 Jul 2010 11:23:56 GMT

I moved to Value from PAYG a while ago and kept my Voip minutes.

Re: Move from BBYW2 to PlusNet Extra?

glloyd — Mon, 26 Jul 2010 12:07:12 GMT

Can any PlusNet staff comment please?

Re: Move from BBYW2 to PlusNet Extra info please?

BenTrimble — Mon, 26 Jul 2010 15:25:44 GMT

You will definitely keep your VoIP minutes but I'd recommend we schedule the change (as opposed to requesting the change through the Member Centre) to ensure things like your static IP are carried over without further charges.

Re: Move from BBYW2 to PlusNet Extra info please?

glloyd — Tue, 27 Jul 2010 10:13:32 GMT

If you could please Ben. Next billing date is 4/08.

Re: Move from BBYW2 to PlusNet Extra info please?

BenTrimble — Tue, 27 Jul 2010 10:33:16 GMT

Done, with an ADSL2+ regrade on an estimated speed of 12Mbps. Let me know if you don't want the regrade.

Re: Move from BBYW2 to PlusNet Extra info please?

glloyd — Tue, 27 Jul 2010 10:40:03 GMT

Thanks Ben. Already been on ADSL 2+ since the trial so updated already.

Re: Move from BBYW2 to PlusNet Extra info please?

BenTrimble — Tue, 27 Jul 2010 11:03:07 GMT

We must have just not updated your provisioned product then, nothing to worry about