topic Re: Really odd usage stats, gone over my allowance :( in Plusnet Feedback

Really odd usage stats, gone over my allowance :(

matthardwick — Fri, 23 Jul 2010 17:59:57 GMT

I work all day every day, and when I am at home, about the most I do is very basic browsing, messenger, webmail, facebook etc.
I do a bit of VPN into work here and there, according to my usage chart, it's mostly web stuff, I struggle to see how I have managed to use 20GB in less than a month when about all I do on the web is a lot less than most. 2% of my total usage is "Broadband Phone" I don't have the Broadband Phone package, and I don't use Skype. 1% Streaming, well I haven't streamed any radio... could be a mistake.
I also don't get what it means by "Paid For Usage" - apparently that is 2.6GB - but god knows what that means, is that out of hours? in of hours but what I have paid for over my allowance (it shouldn't be I only went over this morning and only just got back from work)?
Before anybody suggests that someone else is using my wireless - it's got a Mac filter, and a secure password etc. with plenty of open/free/unsecured networks around me.
If I ask nicely can PlusNet send me what addresses all this data is coming from/going to ... because as it stands I will just have to pull out or change to a different package - which is cheaper (and has more allowance, how dumb is that).

Re: Really odd usage stats, gone over my allowance :(

nadger — Fri, 23 Jul 2010 18:40:43 GMT

You have two figures normally Paid for Usage and Free Usage
Here are my figures which show that I've currently used only a small fraction of my monthly allowance.
Hope this explains things for you

Quote
Paid-for usage 594.96MB 8am - Midnight
Paid-for allowance: Up-to 10GB 8am - Midnight
Free usage: 141.69MB Midnight - 8am
Total usage: 736.64MB

Re: Really odd usage stats, gone over my allowance :(

pierre_pierre — Fri, 23 Jul 2010 18:55:13 GMT

normally two of us on here, lots of web, e-mails this is the total month
Paid-for usage 3.35GB 8am - Midnight
Paid-for allowance: Up-to 10GB 8am - Midnight
Peak usage Free usage: 902.69MB Midnight - 8am
Total usage: 4.25GB

Re: Really odd usage stats, gone over my allowance :(

BenTrimble — Mon, 26 Jul 2010 08:24:28 GMT

Your usage figures are slightly strange as you've got a large amount of off-peak usage identified as 'web'. Your router's been up for over a month so a reboot will bring any mi-alignment back into line and I'd check very carefully any programs left running overnight e.g. torrenting, iPlayer, etc.