topic Re: Stop charging for 0845/0870 numbers in Plusnet Feedback

Stop charging for 0845/0870 numbers

bj — Wed, 21 Jul 2010 11:04:52 GMT

I have Home Phone Evenings/Weekends and Broadband Phone. This Home Phone account charges 0845/0870 numbers during the day. BB Phone charges for 0845/0870 numbers at all times.
It is very confusing remembering which phone packages charge and which don't. And since other providers do not charge at all for these numbers I think it is long overdue that PN made them free at all times.
I also believe the charge for 0845 numbers is 7.5p/min which is a criminal.

Re: Stop charging for 0856/0870 numbers

BenTrimble — Wed, 21 Jul 2010 11:32:28 GMT

Ofcom regulations brought in the change to whether or not 0845 / 0870 numbers were chargeable and applied to fixed landline operators. BB phone does not come under these regulations and our prices are determined by those of our provider, Gradwell.
However, I echo your sentiments to my mobile provider, I've run up massive bills calling the bank / my solictior / the estate agent, buying my first house.
Edit: typo

Re: Stop charging for 0856/0870 numbers

Strat — Wed, 21 Jul 2010 12:08:06 GMT

@bj would you like to correct the title of your thread?

Re: Stop charging for 0856/0870 numbers

gswindale — Wed, 21 Jul 2010 12:08:27 GMT

saynoto0870.com
might also come in handy providing some geographical alternative numbers that should come in as part of your included calls.

Re: Stop charging for 0845/0870 numbers

bj — Wed, 21 Jul 2010 14:38:47 GMT

BB PHone might be tied to Gradwell rates but PN could make 0845/0870 free at all times on all Home Phone products .

Re: Stop charging for 0845/0870 numbers

BenTrimble — Wed, 21 Jul 2010 14:39:35 GMT

They are on Talk Anytime and they're free during the Evenings and Weekends on that package.

Re: Stop charging for 0845/0870 numbers

bj — Wed, 21 Jul 2010 14:46:07 GMT

I know. But BT and TalkTalk don't charge with their evening/weekend packages. So why do PN? (no need to anser that)

Re: Stop charging for 0845/0870 numbers

BenTrimble — Wed, 21 Jul 2010 14:47:50 GMT

Re: Stop charging for 0845/0870 numbers

dvorak — Wed, 21 Jul 2010 14:49:07 GMT

Quote from: bj
I know. But BT and TalkTalk don't charge with their evening/weekend packages. So why do PN? (no need to anser that)

BT do charge for 0870 / 0845 calls if made outside your package times.

Re: Stop charging for 0845/0870 numbers

bj — Wed, 21 Jul 2010 14:59:20 GMT

Yep. I was wrong about BT. And the TalkTalk product I was on before switching to PN Phone isn't available anymore.
So PN are just following the others. How about setting a lead and making them free at all time for all products.

Re: Stop charging for 0845/0870 numbers

BenTrimble — Wed, 21 Jul 2010 15:02:23 GMT

We try to ensure that our products are competitively priced to make sure that we can both attract customers and run a sustainable company. Giving the calls you suggest to Talk Evenings and Weekends customers would push this too far from the 'sustainable company' requirement.

Re: Stop charging for 0845/0870 numbers

pierre_pierre — Wed, 21 Jul 2010 15:50:12 GMT

think yourself lucky, I am on the heritage 240 package and only get 0870 included plus 0845 to PN
That package gives me 240 mins to 01,02,03 and 0870 24 hours a day, cheaper than the new packages and it suites me

Re: Stop charging for 0845/0870 numbers

Steve — Wed, 21 Jul 2010 16:43:36 GMT

I have free evening and weekend calls with T.T. and get inclusive evening and weekend calls to 0870/0845 numbers

Re: Stop charging for 0845/0870 numbers

magnetism2772 — Wed, 21 Jul 2010 17:08:24 GMT

No sooner had they announced that they would give inclusive calls to 0845/0870 numbers, BT also starting offering free rental on 0844 numbers...thus ensuring that most businesses would move to 0844, and they'd still get to charge people for the calls!
so what are the benefits to come to free customers 0845/0870 numbers if a company switches its number calls to 0844 ?

Re: Stop charging for 0845/0870 numbers

Toolbox — Wed, 21 Jul 2010 18:49:10 GMT

Quote from: magnetism2772
BT also starting offering free rental on 0844 numbers...thus ensuring that most businesses would move to 0844, and they'd still get to charge people for the calls!

Don't get mad get even, get your own free 0844 number like I have and companies using 084 numbers give them your 084 number as contact.
Mine diverts to my 01 number first then to my VOIP and it's all free.
But those using 01, 02, 03 or 05 give those your 01 number. simples
I had to laugh one day one firm said Can I phone you back I said yes here is my number 0844 ******* but it will cost you 10p a min and they did phone back and I made the call last as long as possible.
But as others said and it is worth repeating use : saynoto0870.com
You won't find an alternative number for me there.

Re: Stop charging for 0845/0870 numbers

artificer — Wed, 21 Jul 2010 19:54:01 GMT

still with bt for my landline, i noticed on the recent bill that the swine charge not only for 0845/0870 numbers, but also for 1471. they sneaked that under the radar when i wasn't looking. i'm now considering a change of provider.

Re: Stop charging for 0845/0870 numbers

198kHz — Wed, 21 Jul 2010 20:11:34 GMT

Quote from: artificer
still with bt for my landline, i noticed on the recent bill that the swine charge not only for 0845/0870 numbers, but also for 1471. they sneaked that under the radar when i wasn't looking. i'm now considering a change of provider.

1471 is only chargeable if you use the Call return feature.
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25504
Edit: Quote added as new page started

Re: Stop charging for 0845/0870 numbers

HPsauce — Wed, 21 Jul 2010 20:13:49 GMT

Quote from: Toolbox
get your own free 0844 number like I have and companies using 084 numbers give them your 084 number as contact.

I've got 2, one of which I always use as my contact number if I MUST provide one for a public internet purpose, e.g. domain registration
Really keeps the unwanted calls down, especially as it goes through an automated "call management" service first so they get 30 seconds of music then "trying to connect you" then a meaningless menu - press 1 for etc. etc..
The other one I give out as above and is similar but slightly less tortuous.
Both get forwarded to a 2nd number (call sign facility) on my BT line that is switched to a separate answering machine & handset anyway.
You have to be patient/persistent (or known the "real" number) to even make my phone ring coming in that way, and I don't answer it outside business hours.

Re: Stop charging for 0845/0870 numbers

magnetism2772 — Wed, 21 Jul 2010 20:16:02 GMT

lol
I'll get me one of them

Re: Stop charging for 0845/0870 numbers

HPsauce — Wed, 21 Jul 2010 20:22:46 GMT

This is one supplier: http://www.switchboardfree.com/index.asp