topic Re: Well done Plusnet!! in Plusnet Feedback

Well done Plusnet!!

liqueur — Tue, 20 Jul 2010 08:40:32 GMT

What a great service. I got my broadband a couple of months since from Plusnet. Fantastic Service!! I have now taken my telephone service as well and again great service. Had it not been for BT (previous provider) giving me incorrect information a number of occasions the service of Plusnet would have been even faster. great customer service. Thanks once again.

Re: Well done Plusnet!!

adamwalker — Tue, 20 Jul 2010 08:49:07 GMT

Hi liqueur,
Welcome to Plusnet and the forums!

Quote
Had it not been for BT (previous provider) giving me incorrect information a number of occasions the service of Plusnet would have been even faster

Thanks very much for the positive feedback, I'm wondering what set-backs could have caused you not to get the fastest possible speed from your line there.

Re: Well done Plusnet!!

Oldjim — Tue, 20 Jul 2010 08:55:31 GMT

/cough
Speed of transfer to Plusnet not speed of broadband

Re: Well done Plusnet!!

adamwalker — Tue, 20 Jul 2010 08:59:23 GMT

Hi Jim,
Sounds more logical, dunno how you extracted that from those comments but it makes more sense!

Re: Well done Plusnet!!

liqueur — Tue, 20 Jul 2010 09:06:03 GMT

Speed of Plusnet (not broadband) I contacted BT to stop my previouse line so I could have my number transferred...BT told me I couldnt do this because I didnt have an account with the even though I had my on-line bill in front of me and they told me that wasnt my telephone number.I explained that I was transferring my number they told me the line must remain live for them to do this. I spoke with James who told me it did need to be cancelled. BT again said I couldnt do this. Anyway, after 3 hours I got an operator with a bit of 'common' who said yes you do have an account and telephone number. So after canceeling with BT 3 days later Plusnet had transferred it.

Re: Well done Plusnet!!

adamwalker — Tue, 20 Jul 2010 09:11:38 GMT

Thanks liqueur,
We're always interested to hear about the pitfalls and difficulties that customer's face when trying to switch providers. OFCOM have instigated a more robust process for moving broadband providers but there is no set or standard method of moving phone providers really. I hope this is something that providers like ourselves will be able to take a more unified approach towards in future making it much smoother and less painful for the customer.